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Naresh Singh

Kuala Lumpur WPKL, Malaysia

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: Lead Architect, architect

  • Occupation: IT and Math

  • Degree: Master's Degree

  • Career Level: Fully Competent

  • Languages:

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Highlights:Naresh is a Lead Architect for Astro based in Kuala Lumpur, Malaysia where he is responsible for technology & Architecture for CRM, Billing, Provisioning & digital Self-care channels. His position sits in the Product & Technology division and responsible for Enterprise Application Architecture vertical. Naresh is a technocrat and astute professional with over 14 years of rich experience in development and integration of BSS/OSS solutions for Communication & Pay-TV service providers and has experience in the implementation of the core AWS cloud services such as Route 53, EC2, S3, CloudFront, ElastiCache, IAM, VPC etc Naresh is multi-skilled senior solution architect and very capable with an ability to analyse, influence, and translate business requirements into appropriate technical solutions whilst leading the architecture strategy development for the multi-year roadmap to evolve the key technology platforms. Naresh is currently developing a Facebook Messenger ChatBot to provide common self-service options to customers at their ease whilst focusing on the delivery of Sales digitalization & IPCC implementation to replace the existing contact centre solution for inbound, outbound & non-voice channels. Naresh has earned his MBA degree from “Federation University, Australia” and completed his Bachelor degree from “Lucknow University, India”. He has also completed two years of instruction and one year of professional practice in “Systems Management” from the national institute of Information Technology. Area of Expertise: Telecom BSS Products: Amdocs CES 9.2, Multi-channel self-service, Kenan FX 2.0 & BSCS Programming Skills: C#, HTML5, CSS3, PHP, Node.js etc. Database Technologies: Oracle, MS-SQL, MYSQL, PL/SQL Data warehouse: Vertica 7.1 & SSIS Others: Enterprise Architecture frameworks, Requisite Pro, JIRA, Apache, SOAP and Rest Web Service.

Skills:Amdocs CES 9.2, Oracle, Pl/Sql, php, html5, .net, EDW, BSS

Goal:Naresh is now looking for a new and challenging architect position, one which will make the best use of his existing skills and experience and further development.


Experiences:

SAVP, Lead Architect 04/2015 - current
Astro, Malaysia, Kuala Lumpur, Federal Territory of Kuala Lumpur Malaysia
Industry: PayTV & Telecommunication
Leading the BSS Architecture team under the design authority stream to develop & govern BSS architecture and provide technology vision aligned to changing business priorities through leadership, process, structure and value delivery.
• Achieved successful transformation upgrade from Amdocs CES 7.5.2 to Amdocs CES 9.2, which includes; • Implementation of Multi-channel self-care using Omni-Channel User Experience framework. • Enterprise Product Catalogue re-modeling and CRM system optimization to reduce AHT • Omni-channel self-service across devices (smartphones &tablets) • Commission Calculation & Management Portal & fully automated collection module • Achieved successful transformation upgrade of EDW platform from Vertica 5.1 to Vertica 7.1. Ongoing projects: • Developing Facebook Messenger ChatBot to provide common self-service options to customers at their ease. • Genesys IPCC implementation to replace the existing contact center solution for inbound, outbound & non-voice channels. • Field Service Management & Sales digitization for sales and service workforce. • Mobile financial services to enable wallet services. • CES Roadmap & Change Request governance from Architecture & Delivery perspective. Environment: Amdocs CES 9.2, Oracle 11g, PL/SQL, Nodejs, MSSQLAWS, SAP BODS, Vertica, CDC - Attunity--
Head of Application Architecture 10/2009 - 03/2015
R.P. International, Kuala Lumpur, Federal Territory of Kuala Lumpur Malaysia
Industry: PayTV & Telecommunication
Client: Astro, Malaysia Location: Kuala Lumpur, Malaysia, Period: Oct’2009 to Mar’2015 • Managed & governed solution architecture & design to upgrade Amdocs CES 7.5.2 to CES9.2. • Developed functional architecture and design specifications for proposed systems solutions. • Analyze business process and requirements to identify system solutions that achieve business objectives while leveraging existing system structures and minimizing customizations.
Role: Consulting Architect and Integration Manager Period: Jan’2011 to Jun’2012 • Worked as Solutions Architect and Integration Manager for OSS/BSS transformation project to manage critical integrations between various applications. I.e. Amdocs 7.5, SAP, Payment gateway, IVR, SMS Gateway etc. • Worked with HP’s EDW team to define business requirements, Data Profiling, Data Modeling and ETL design to implement the Vertica EDW platform for heterogeneous data sources. • Worked with HP’s EDW team to set-up CDC (Change Data Capture) for near real-time data using Attunity 3.0. Role: Transformation Migration Manager Period: Oct’2009 to Dec’2010 Under IT transformation project, successfully managed System, data and process migration from Amdocs 5.5 to Amdocs CES 7.5.2 and key responsibilities were as follow; • Gap analysis and mitigation closure between source & target systems. • Formation and closure of data migration strategy • Attribute & Value mapping between source and target systems • Identification & Rectification of data-cleansing items & Business continuity planning and implementation • Integrity & Reconciliation reports Environment: Amdocs Enabler 5.5, 7.5.2, EPC 7.5.2, Oracle 9i/10g, PL/SQL, ASP.net, IBM Clear Quest, AWS, SAP BODS, Vertica, BOXI, CDC – Attunity--

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