Highlights:

Skills:Hospitality, Sales, Service, Guest, Concierge

Goal:obtain permanent employment in the United States within the luxury hospitality industry

Certification:Post-graduated in Service Marketing

Honor:Two times employee of the month at Emiliano Hotel.

Sales Coordinator 04/2018 - current
Tivoli Mofarrej Sao Paulo Hotel, Sao Paulo, SP Brazil
Industry: Hospitality
Responsible for the overall supporting the management of the Sales Department activities of the Hotel to achieve budgeted goals.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders); - Promote awareness of brand image internally and externally. - Gather materials and assemble information packages; - Use sales techniques that maximize revenue while maintaining existing guest loyalty. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process; - Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests; - Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.--
Team Leader 02/2016 - 01/2018
Ten Group, Sao Paulo, SP Brazil
Industry: Hospitality
- Lead a team of approximately 15 people located in São Paulo, México and Australia; - Enhance client’s experience finding smart and efficient solutions.
- Provided positive, individualized concierge service for hundreds of customers each week; - Delivered excellent Concierge Service; - Calming dissatisfied clients and manage customer expectation; - Implemented successful emergency plan for regain the corporate account; - Restructured the team to improve Customer Service Satisfaction Metric and reduce customer complains; - Worked with KPI's to improve team's results. - Created trip itineraries, recommend and book hotel and restaurants; - Arrange and book ground transportation and organize city tours; - Suggest places to visit and eat; - Achieved monthly targets; - Supported the team and help them.--
Assitant To Executive Director 02/2013 - 02/2016
Emiliano Sao Paulo Hotel, Sao Paulo, SP Brazil
Industry: Hospitality
Assisted the General Manager/Owner with all office administrative duties.
- Schedule General Manager appointments; - Anticipating the needs of GM; - Answered guest’s feedback emails and comments in travel portal (Tripadvisor); - Researched new suppliers for the hotel to keep the best prices and products; - Negotiate quotations and simple contracts; - Responsible for GM’s personal and corporate payments; - Collaborated with the construction of the new Emiliano Hotel Rio de Janeiro; - Planned and executed two editions of the event "Emiliano Market Day"; - Awarded employee of the month twice for “Team Work”; - Supported F&B buying and negotiating wines and alcoholic beverages.--

Universidade Anhembi Morumbi 02/2004 - 11/2017
Sao Paulo, SP, Brazil
Degree: Bachelor's Degree
Major:Hospitality Management
the course aims to prepare professionals to act in the planning, implementation and operation of hotel units, recognizing and identifying problems, equating solutions, mediating and coordinating the different levels of the decision process.