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Ogunnusi Olusola

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Career Profile

Degree: Master's Degree
Career Level: Experienced
Occupation: Management
Target Title: Head, customer service, Head, online and telesales
Skills: customer relations, sales;
Ogunnusi Olusola is Head, customer service, Head, online and telesales(Management) from , Nigeria.

Experience


SWIFT Networks Ltd Victoria Island, Lagos State Nigeria
Industry: Telecommunication
08/2012 - current
Head Online and Telesales
Manage telemarketing and support activities of the company.
?Responsible for the overall direction of all online operations including lead management, daily/weekly/monthly performance tracking and sales ?Design digital media campaigns according to business goals ?Coordinate and manage the creation of all digital and marketing contents ?Improve our brand presence via online ?Maintain and manage allĀ  our social media channels ?Liaise with Marketing, Sales and Product development teams ?Suggest strategies and methods for improvement; ?Design, build and maintain our social media presence; ?Coaching, inspiring and motivating a sales team; ?Collaborate with agencies and other vendor partners; ?Coordinate and respond to complex customer Internet sales requests, resulting in increased sales and customer satisfaction; ?Develop and implements procedures pertinent to the effective and efficient operation of the telesales team; ?Recruits, train and manage 25 seats inbound/outbound telesales agents; ?Establish a mechanism for timely and comprehensive resolution of customer queries and issues.
SWIFT NETWORKS LTD. Victoria Island, Lagos State Nigeria
Industry: Telecommunication
12/2007 - Dec/2010
Head Customer Service
Responsible for leading and motivating a team of customer service in providing efficient customer service to customers.
?Develop and review policies, programs and procedures concerning customer relations of services provided ?Provides direction and feedback to team members. ?Plan and implement after-sales services activities to follow up and ensure customer satisfaction. ?Liaise with other organizational units, service agents and customers to identify and respond to customer expectations. ?Effectively manage call center operations including training, recruiting, scheduling, mentoring etc. ?Provides feedback to the company regarding service failures and customer feedback. ?Assists Customer Service Representatives, Reps/Dealers/Sales in troubleshooting orders that require special handling. ?Develop and implements procedures pertinent to the effectiveness and efficiency of the team operation Negotiate solutions and resolve conflicts.

Education


Lagos State University Ojo, Lagos State, Nigeria
05/1996 - 10/2000
Degree: Bachelor's Degree
Major:Geography and Regional Planning
Graduated with second class honor with upper credit.
Lagos State University Ikoyi, Lagos State, Nigeria
08/2004 - 10/2006
Degree: Master's Degree
Major:Human Resources Mangement
Dedicated and focus

Resume(verified employer only)

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