Highlights:Global IT Delivery Project Executive for IBM Global Process Services. Handled multiple IT delivery projects with positive results and recognition from peers and management. ITIL V2 certified and well-versed with ITSM concepts and application.

Skills:IT Service Management, IT Project Management, People Management, IT Service Delivery, Global Engaments, IT Infrastructure, ITIL, Project Manager

Goal:IT Service Delivery Management focusing on improving and handling IT services delivery to a specific client or company

Membership:Project Management Institute (PMI)

Certification:IBM Certified Lotus Notes/Domino R6 Administrator, ITIL V2 Certified, IBM Certified Associate Project Manager,

Honor:People Manager of the Year 2011 IBM Top Talent 2014

IT Delivery Project Exective 06/2014 - current
IBM Global Process Services, Inc., Quezon City, Philippines
Industry: IT
IT Delivery and Project Management of IBM Global Process Services accounts globally.
Responsible for account IT delivery and for client in transition ensuring operational readiness of the IS / IT infrastructure providing end to end to support the transition schedule and delivery of HR Business Process services. Leads the global team to integrate IT with business process and integrate IT components for seamless delivery to support business process delivery and client needs. Develop, deploy and lead account IT governance integrated into the overall Account PMO. Lead the team in delivering within cost case and position the contract to achieve out year cost objectives through alignment of the transitions solution with the global Managed Business Process Services delivery strategy. Accountable for assisting to meet revenue, profitability and transition team objectives, and for delivering overall customer satisfaction and adhere to Service Level Agreement.--
HRIT Service Delivery Manager 08/2012 - 05/2014
IBM Global Process Services, Inc., Quezon City, Philippines
Industry: IT
Primary contact between the Project Manager and Account IT delivery support organization. Supports the PM and/or PE as the service delivery advocate.
Proactively monitor the problem and change process and manages problem and change issues and alerts as needed. Works with the operations team to understand issues and requirements and responds to requests for new services (RFS’s) to help grow the business. Help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. Lead and direct the delivery team with direction from the PM/PE to manage one or more accounts depending on their size and complexity. Monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner. Provide PM/PE single point of contact and be the advocate between Service Delivery and the DPE/PE/Customer. Manage cost including annual DOU/interlock plan negotiations between service delivery and the PM/PE. Ensure positive customer satisfaction and customer relationship is maintained.--
Technical Services Manager 05/2010 - 07/2012
IBM Solutions Delivery, Inc., Quezon City, Philippines
Industry: IT Managed Services
Management position providing leadership and guidance typically to exempt professionals within a department or functional business area. Activities generally include interpreting policies/practices, identifying/satisfying resource needs and ensuring achievement of business goals. Decisions can influence client plans, schedules and satisfaction.
Usually manages a team of Systems Management, Systems Management Integration, Network Management and/or Systems Integration and Test Professionals. Provides services to plan, organize, design, install, operate and maintain information systems or products, at times in a multi-vendor operating environment. On an engagement, may also perform network, applications, and/or systems management to support client user communities. May integrate and test hardware and software solution components. • Regularly contacts with peers/line management to influence/negotiate. Interfaces effectively with support organizations, subcontractors, vendors and business partners on an on-going basis to implement solutions with project/account/department. • Conducts LEAN workshop and acts as a consultant to all LEAN Methodology implementation on all IBM projects handled.--
Account IT Delivery Lead 04/2008 - 04/2010
IBM Global Process Services, Inc., Quezon City, Philippines
Industry: IT
Responsible for the management of multiple HR accounts supported locally in terms of IT delivery and management.
Achieves business results through leadership in IT portfolio management and people management, using IBM’s tools and techniques - Ensures optimum staffing of account IT organization/s through effective resource planning and capability development. - Implements Service Management based on the IT Infrastructure Library (ITIL) model. - Oversees the tracking & monitoring of major/critical issues to ensure that they are properly resolved - Maintains linkages with clients on status of major/critical operations issues. - Participates in change review meetings if needed - Reviews SLA reports / scorecards and leads in the identification of required interventions as necessary. Presents to client/s as required - Provides management support for Business Continuity Planning and Disaster Recovery activities - Cross trains the IT organization to maximize organization effectiveness--
IT Administrator 08/2006 - 03/2008
Jardine Schindler Elevator Corp., Makati City , Philippines
Industry: Manufacturing
Single Point of Contact for all IT related services for the Jardine Schindler Philippine office and branches nationwide.
Create and maintain user accounts using Active Directory (MCP for Windows 2000 Server) and Lotus Notes (IBM Certified System Administrator-Lotus Notes and Domino 6/6.5) mail database. •Make authorized changes to system software, which correct security holes, inconsistencies and malfunctions as necessary •Serve as liaison to vendors for maintenance, problem resolution and upgrades of installed server and user workstation hardware and applications •Provide technical expertise in working towards effective hardware and software recommendations and upgrade solutions. Research, develop and Implement solutions whenever appropriate. •Responds to internal client inquiries concerning systems operation and diagnoses and addresses problems with system hardware, OS and application software, and system usage. •Provide updates, status, and completion information to Hong Kong IT Head Office via e-mail, tracking tools and/or in-person communication. •Acts as Information Security Officer for the company in line with the BCP and DRP solutions provided.--

Colegio de San Juan de Letran 06/1996 - 03/2000
Manila , , Philippines
Degree: Bachelor's Degree
Major:BSBA - Computer Management
Obtained Bachelor's degree in Business Administration with Major in Computer Management

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