Highlights:

Skills:IT support, Toad, Oracle Forms and Reports, SQL, Security, CCTV, Customer Relations, Recruiting & Training, IT Infrastructure, Troubleshooting, Team player, Networks, Windows Server, Access Control, Windows

Oracle Forms and Reports Consultant 03/2018 - current
Volltech, Caracas, Miranda Venezuela
Industry: Insurance
•PL/SQL programming •Writing of packages, procedures, functions, triggers and views on PL/SQL for Oracle 11G for the La Venezolana de Seguros y Vida C.A Insurance Company.
SQL Programing with Forms and Reports.--
IT Manager 01/2016 - 03/2017
Misión José Gregorio Hernandez Foundation, Caracas, Miranda Venezuela
Industry: Goverment
IT Manager for the Misión José Gregorio Hernandez Foundation
Develop strategic plans for the incorporation of information systems and technologies within the MJGH Foundation, in accordance with the guidelines of the governing body on the subject and submit them for approval by the Presidency. Observe and evaluate existing trends in technology and computer equipment to advise and support the acquisition of information technology. Develop and maintain the portfolio of systems and applications required by the organization. Develop and maintain the necessary technological architecture for the organization, adequate to the data architectures, systems and applications, and services, through the use of state-of-the-art information technologies. Define information technology policies and standards in accordance with the guidelines of the ascription body, as well as the necessary mechanisms for the use and incorporation of systems in information technologies. Control the inventory of information resources and technologies of the organization. Design and execute a comprehensive maintenance plan in order to keep all automated information systems in optimal operating conditions. Advise and supervise the dependencies of the MJGH Foundation in the use of free software, in accordance with the guidelines dictated in the matter.--
Red Estratégica de Desarrollo Integral de Guayana (REDI) 03/2015 - 12/2018
REDI Guayana, Caracas, Miranda Venezuela
Industry: Goverment
Managing IT assets of the institution. Vendor contract management.
KEY ACCOMPLISHMENT: •I pose improvements to the administrative processes carried out in the institution. •Improve the time of attention to the requirements of the area by 50% . •Planned and installed local area networks for different areas of the institution.--
Infrastructure Specialist 07/2012 - 06/2014
FYC Group, Caracas, Miranda Venezuela
Industry: IT Services
• I was the project leader in the expansion and adaption the FYC’s network infrastructure. • Improve the time of attention to the requirements of the IT area by 90%.
Managing: • Windows 2003-2008 Platform servers for the different test environments of the person. • Microsoft Exchange 2003 accounts until June 2013 to then manage the email accounts through Rackspace, a emails’ provider in the cloud. • HP EVA 6000 backup server through the HP Data Protector tool. • Monitoring of the quality of service of Internet access through a CISCO router. • Vendor, Licences and IPS contract management--
On-Site Technical Support Coodinator 11/2003 - 06/2012
City of Chacao, Caracas, Miranda Venezuela
Industry: Goverment
• Assumed the functional leadership of the project implementation of the Mantis Helpdesk project, which is used for case management. This system was put into operation in 2012. • I was responsible for the procurement, acquisition, configuration and installation of 500 PCs during my administration. • I achieved the reduction in attention time for IT support tickets from 3 days to 6 hours or less.
• I took the duty of Customer Service Management when it was requested by the area manager. • I was the functional leader in the implementation of the Mantis Helpdesk management project, which is used for IT support tickets management. • I established PC's user policies of the whole institution. • Participate in decision-making for the acquisition of incident management software that manages the computer area.--
Suport Technical Analyst for Intesa (PDVSA) Helpdesk 06/2001 - 01/2003
Aprycot, Caracas, Miranda Venezuela
Industry: Oil
• Average number of calls related to the computer area attended per month: 640 calls. Average effectiveness of more than 74% of the cases attended by telephone without being scaled to other support units, the rest of the cases can not be resolved by telephone and are scaled to specialized support groups. • I achieved an increase of six percentage points in the average resolution of the cases.
• Provide excellent telephone services for IT users for basic-range network systems related to the user's hardware and software related to the desktop local area network for more than 40,000 users of PDVSA personnel nationwide. • Configuration and restoration of network access accounts when necessary. • Installation of new software. • Treatment of user software and hardware by coordinating adjustments, installations and updates. • Provide training to end users.--

UNIVERSIDAD RAFAEL BELLOSO CHACIN 03/1991 - 10/1996
Maracaibo, Zulia, Venezuela
Degree: Master's Degree
Major:Computer Engineer
GPA 3.4

Login to view resume: Oscar Garcia - Problem Manager