Highlights:

Skills:C, C++, SQL, Java, Python, PL/SQL, Leadership, Team Management, Management, IT Consultant, Desktop Support, System Administration

Graduate Research Assistant 06/2017 - current
The University of Texas at Arlington, Arlington, Texas United States
Industry: Education Services
Working as a Desktop Support at Auxiliary Services Department in University of Texas at Arlington
• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. • Assist all our users with any logged IT related incident when called upon • Deployment and support for desktops/laptops, updating software, troubleshoot network issues. • Record, update and document requests using the IT service desk system • Resolve incidents and upgrade several types of software and hardware and install and configure new IT equipment--

University of Pune 08/2009 - 08/2013
Pune, Maharashtra, India
Degree: Bachelor's Degree
Major:Computer Engineering
Successfully completed B.E in Computer Engineering

Pankaj Resume