Highlights:Computer Skills Microsoft Office (Microsoft Word, Excel, Power Point , Outlook 2008) - advanced SPSS (statistical software) - intermediate WinMentor (inventory and management software) – advanced ICS (inventory software) – advanced Communication skills : Good communication skills gained through my experience as customer service and the other job positions that I had. Improved organisational skills: working within the SLA agreement, performing daily job task successfully. - always ahead with deadlines - active listening skills - high sense of duty - punctuality Organisational / managerial skills Flexible, well-motivated, client oriented attitude, team player. Ability to adapt to multicultural environments, gained through direct contact with people from different geographical areas, different social statuses, ethnicities, ages, etc.

Skills:Flexible, well-motivated, client oriented attitude, team player, - assisting customers and making sure their shoppi

Goal:With over 4 years in restaurants and sales services, I am currently looking for a Customer Service job in the hospitality industry.

Certification:December, 2013 - driving licence January, 2019 - Project Manager

Honor:Volunteer of the Year for Caritas Diecezan Center, Iasi, Romania, Anti-drug Bureau in 2010.

Customer Advisor 12/2018 - current
Mega Image SRL, Delhaize Group, Iasi, Ro Romania
Industry: Retail
This is a middle management position to ensure good communication between shop and customers.
- guides and advises clients in shopping choices; - provides information to customers and responds to their requests; - makes product recommendations to customers based on knowledge of existing assortment; - solve customer complaints; - analyzes their satisfaction with how they are treated by store staff; - informs clients about promotional campaigns and sustainability actions in which the company is involved; - collaborates with the Shop Chief to solve customer requests / complaints; - providing support and guidance to shop employees in the direction of customer orientation; - ensure that open houses are always sufficient; - provides daily reports on the subject, number and status of managed complaints, which he submits to the Customer Relations Department; - collaborating with the Chief Shop Officer in handling difficult complaints, having the opportunity to provide customers with products to address the situations encountered (eg products not meeting the quality standards, product scan errors, etc.); - engaging in community actions, organizes events for the community around his store (social actions, competitions, etc.), both independently and in collaboration with other departments at headquarters; - a Customer Advisor makes proposals to improve its activity, comes with new ideas and practices for the benefit of customers and implicitly of the shops.--
Service Desk Analyst 11/2016 - 04/2017
M2 Managed Print Services | An SCC Business, Romania, Iasi, Ro Romania
Industry: IT
Managed Print Services
- taking calls in the agreed response times. - ensuring the confidentiality of the data we had access to. - troubleshooting technical issues. - placing orders for supplies which were below the agreed threshold.--
Bookstore administrator 02/2015 - 05/2015
Gama Publishing House, Iasi, Ro Romania
Industry: Printing industry
- specialized in publishing books for children.
- preparing orders for delivery - billing - tracking product management - monthly inventory - organized and rigorous holding of all accounting documents - taking finished products from production management.--
Sales assistant & Web order processing operator 06/2014 - 10/2017
The Liquor Store of Jackson Hole, Inc, Jackson Hole, Wy United States
Industry: Retail
- assisting customers and making sure their shopping experience is enjoyable so they come back - advising customers and answer any queries they may have, from stock availability and details of special offers to a product’s price.
- taking orders from shipment station, contacting customers to confirm orders - managing and delivering orders - processing orders in ICS ( inventory software) - updating warehouse stock (inputs, outputs) - other adjacent tasks that may arise in the online stores management.--

St George Seminary, Botosani , Romania 09/2002 - 06/2007
Botosani, Ro, Romania
Degree: High School Or Below
Major:Pastoral Section
It`s a high school orthodox education. It`s a form of vocational education and, at the end of it, graduates can choose to be priests.

Paul's Resume Cook · Carpenter · Bellperson · Deli Clerk · Salesperson