Highlights:-6 years of Information Technology Experience in Desktop, Windows & Citrix Support. -Administration of Citrix XenApp 5.0/6.5 -Installation/Configuration/Managing XenApp/XenApp Farm (v5.0 and 6.5). -License management and Application streaming. -Extensive knowledge of 24-7 implementation and management of information technology support operations to include help desk, Call-in support and work priority management, and the use of Remedy. -Have extensive technical expertise with respect to the umpteen amount of professional exposure in projects/ technology implementation as part of professional involvement. -Possess excellent communication and analytical skills, can handle multiple tasks to meet deadlines in pressure situations. -A positive ‘can do’ attitude, a highly motivated and a dependable trouble-shooter. -Enthusiastic learner who quickly grasp concepts and technical skills

Skills:Citrix, Windows, Active Directory, Service Desk, Xenapp, Remote Support, Desktop Support

Certification:Microsoft Certified IT Professional - Enterprise

Citrix Admin 05/2013 - current
Xerox, Noida, Uttar Pradesh India
5+ years of Information Technology Experience in Desktop, Windows & Citrix Support. Administration of Citrix Xenapp 5.0/6.5 Installation/Configuration/Managing Xenapp Farms (v5.0 and 6.5). Administration of Web Interface, Load Balancing, Advanced configuration tool. License management, Application streaming and printing configuration. End user interaction for all Citrix related issues.
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Systems Engineer 09/2011 - 02/2013
Serco Global Services, Delhi, Delhi India
Industry: IT / BPO
Administration of Citrix XenApp 5.0/6.5 Installation/Configuration/Managing XenApp/XenApp Farm (v5.0 and 6.5). License management and Application streaming. Extensive knowledge of 24-7 implementation and management of information technology support operations to include help desk, Call-in support and work priority management, and the use of Remedy. Have extensive technical expertise with respect to the umpteen amount of professional exposure in projects/ technology implementation as part of professional involvement.
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Sr Technical Support 03/2011 - 09/2011
Convergys India, Gurgaon, India
Sr Technical Support
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Sr Associate 10/2008 - 02/2011
Wipro LTD., Delhi, Delhi India
Industry: IT / BPO
Working as Lead in the Service Desk. People Management, Roster Adherence, Reports & Presentations. Service Desk under the infrastructure division. Provide Desktop, Hardware and Network level support. Installation of Windows applications & security software. Remote desktop support & assistance. Generate & present project wide Reports on Ms Excel / Ms Word. Troubleshooting LAN / Wireless home network / Printer issues. Configuring small office / home networks with file sharing & security.
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Citrix Engineer Citrix, Xenapp, Windows