Highlights:- Over 5+ years of work experience in IT field in Non-profit, Manufacturing and Wealth Management industry - Currently in the process of completing AWS (Amazon Web Services) Architect Associate certification - Over 5+ years of experience in programming web applications using PHP and ASP.net (HTML, Javascript, CSS, Apache server) - over 3+ years of experience in managing vendor relationships in enterprise level.

Skills:Amazon AWS, analytical, requirements gathering, attention to details, bendable, problem solving, time management, Multitasking, Interpersonal skills

Membership:N/A

Certification:ITIL V3 Foundation, Amazon AWS Architect (currently in progress)

Honor:N/A

Senior Technology Analyst 04/2013 - current
CIBC, Toronto, Ontario Canada
Industry: Finance, Banking
As a sr. technology analysts , its my responsibility maintain software applications that are being used by CIBC Global Asset Management. Please refer to the description for more details about my responsibilities
• Resolved more than 200 complex vendor and proprietary technical issues in the past year alone in a calm, efficient and decisive manner. Some of those applications are Bloomberg AIM, MS Dynamic CRM Autosys, Feedhub, JD Edwards, Eagle, and IFAST. • Participated in software and hardware upgrading projects as an application delivery personnel where I provided technical leadership in gathering requirements, proposing solutions and or implemented solutions (e.g. implementation of equity and derivatives trading via Bloomberg, statistical data feed generation for StatCAN) • Managed relationship with vendors and CIBC internal technical teams to assess and address technical issues and followed SDLC and or ITIL methodologies to thoroughly test, and implement them in production environments. • Maintained a steady knowledge base of common production issues and troubleshooting procedures for the benefit of the team. • Conducted training session to production support personal and business users on various business applications such as Eagle access, HP Application Lifecycle Management, Service Now, Autosys and Feedhub. • Documented and archived all the artifacts (UAT testing documents, test results, senior management signoffs and business approvals) on each production issue (tickets) in both Service Now and HP Application Lifecycle Management systems so that it will comply with CIBC audit requirements.--
IT Support/Consultant 05/2012 - 09/2012
National Engineered Fasteners, Kitchener, Ontario Canada
As an IT consultant, it was my responsibility to provide cutting edge technology solutions to business needs.
• Conduct consultation and developed an online catalogue for the company (a content management system). This catalogue is being used buy the sales team and general public to order fasteners. • Played a key role in strategizing new ideas to develop a web presence for the company in order to generate more revenue. (E.g. publish company profile Google Place, launch company website) • Managed the administrative staff by guiding them to create materials for the website and held training sessions for sales and administration staff on using various programs including the content management system. • Worked on branding guidelines including a website for two sister companies (Magnets International Inc. and Global Integrated Supplies Inc.) • Provide guidance/IT solutions to the senior management on new and existing business strategic projects--
Web Developer 05/2005 - 07/2008
Canadian Diabetes Association, Toronto, Ontario Canada
Industry: Non - Profit
As a web developer at Canadian Diabetes Association, I was responsible for maintaining any marketing website including diabetes.ca
• Redesigned and implemented the new intranet for the association (http://www.diabetes.ca) (Installed, customized and implemented a PHP based Content Management System (CMS)) • Played a key role in redesigning and implementing the association’s new website (re branding) • Maintained and updated the external Canadian Diabetes Association websites on a daily basis • Responsible for training staff on the use of the new intranet content management system and phone book system • Provided feasibility analysis and consulting on web strategies on marketing campaigns and departmental projects • Developed custom applications (e.g. Nexus phone book system, Media Log) • Customized back-end functionalities on the intranet content management system in order to cater different departments’ needs.--
Freelance Web Developer 06/2002 - 01/2013
Freelancer, Toronto, Ontario Canada
Industry: Information Technology
portfolio: http://pradeepwaragoda.wordpress.com/portfolio/
• Conduct consultations with clients to understand their needs, gather requirements and propose solutions their business needs • Perform marketing campaigns (online) to promote clients sites (e.g. online newsletters, Google AdSense, Facebook Ad campaigns) • Generate documentation and user manuals to train the client and their staff on the new system • Perform training session for the client and/or their staff in order to familiarize them with the new system (functionality).--

Informatics Computer School 01/2001 - 12/2002
, , Singapore
Degree: Associate's Degree
Major:International Diploma in Computer Studies
Awarded by the University of Cambridge, NCC and Sun Microsystems

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