Highlights:

Skills:Lean, Kaizen, 5S, Six Sigma, TOC, Toyota Production System, Process, Change Management, Continuous Improvement, SMT, Operational Excellence, Value Stream Management, Facilitation, Training, Sensei, Shingejitsu, Takt Time

Goal:SENIOR OPERATIONS EXECUTIVE Operational Excellence / Lean Principles / Continuous Improvement Achieve operational excellence, exceed customer satisfaction, and drive bottom-line ROI through deep and rich experience communicating vision, streamlining processes, and deploying continuous improvement initiatives. Trusted advisor to senior leadership known for proven training, coaching, facilitating, and mentoring skills. Keen understanding of interrelationships between people, processes, and operations in complex business environments. Multi-lingual English, Hindi, Punjabi, Urdu. Deliver exceptional results through expertise in: • Team Recruitment / Development / Deployment • Performance & Quality Improvement / Metrics • Integrating Technology & Business Solutions • Vendor Analysis / Cost & Compliance Control • Multi-functional Collaboration & Leadership • Complex Program / Project Management • Business Continuity / Operating Standards • Facilities / Capacity Analysis & Planning • Strategic / Tactical Planning & Execution • Financial & Risk Management / ROI

Certification:Six Sigma Black Belt (ASQ) Six Sigma Green Belt (ASQ) 7-Habits of Highly Effective People Certified Facilitator

Director of Operations 09/2014 - 04/2016
Kito Canada Inc., , Canada
Developed systems and led Manufacturing, Supply Chain, Engineering, Training and Continuous Improvement activities in Canadian operations for a Japanese hoist and crane manufacturing company.
Developed a real time On Time Shipment (OTS) measurement and communication system using Tableau resulting in a cohesive team effort leading to 70% OTS within 48 hours of receiving orders. • Enhanced the LeanKit system to manage a visual pull system leading to less than 0.5% Overtime • Led the development of the Learning Management System (LMS) using SmarterU software resulting in 80% of training modules available online • Trained 90% of employees in Lean manufacturing and 7-Habits of Highly Effective People • Conducted a Value Stream Mapping event resulting in 5% improvement in overall lead time • Designed and implemented a semi-automatic chain counter system and reduced labor time by 20% • Added a new warehouse to launch new products with 2000 SKUs within 3 months--
7-Habits of Highly Effective People Facilitator 08/2008 - 01/2014
Creation Technologies Inc, Burnaby, British Columbia Canada
Industry: Electronics Manufacturing
Facilitate 2.5 day Course of 7-Habits of Highly Effective People throughout the organization in North America
• Optimized organization performance by developing and implementing skills and behavioral awareness training; receiving "Excellent" rating 95% of time.--
Operational Leader 01/2007 - 01/2014
Creation Technologies Inc, Burnaby, British Columbia Canada
Industry: Electronics Manufacturing
Half a billion dollar company with domestic and international plants; Global Top-25 and North American Top-10 Electronics Manufacturing Services (EMS) provider with over 3000 employees.
Led 60-member business unit of Process Engineers, Production Team Leaders, Facilities Maintenance, Trainers, Materials Coach, and Production Employees with accountability for profitability of manufacturing operations in a business unit for $500 million global electronics manufacturing services (EMS) provider with 3,000+ employees. • $48,000 added to bottom-line annually by implementing system to reclaim valuable metals from Wave Solder Machine dross. • 97.5% on time delivery objective reached 85%+ of time by implementing accountability initiative for program managers with rapid identification of deviations for correction. • 90% of health and safety concerns addressed and resolved guiding unit leadership in identification of opportunities for improvement and personally leading five Kaizen events. • 83% CAGR achieved exceeding industry standard 6% despite changing market conditions. • 80% of complex multi-level products launched in three months in response to customer-requested timeline compression leading cross-functional team, keeping live scorecard, and reviewing progress daily. • 4% overtime reduction by implementing cross-training program in business unit. • 30% SMT capacity increase realized leading project that developed layout standardization document enabling company to add machines and staff three shifts. • 20% saved in factory power consumption partnering with local utility company to subsidize replacement of outdated lighting and compressors with energy efficient solutions. • $360,000 in payroll saved by assuming four additional roles of departed colleagues and delegating some tasks to subordinates during long complicated hiring process.--
Continuous Improvement Coach 11/2004 - 01/2014
Creation Technologies Inc, Burnaby, British Columbia Canada
Industry: Electronics Manufacturing
Conduct Value Stream Mapping to identify business improvement opportunities • Conduct Lean Training sessions and workshops internally and at customer sites. • Lead the Steering committee for identifying improvement opportunities • Maintain lean scorecard. Work with Leadership Team to prioritize and assign improvement efforts. • Facilitate Kaizen events. Focus on Flow, QCO and 5S. • Facilitate lean training
• $7 million to $5 million reduction in raw materials inventory reached within three months after implementation and training of inventory control methodologies across operations. • 19% to 25% contribution margin increase gained by setting up $15 million of customer products on pull system to achieve 95% prompt delivery. • 20% reduction in WIP and 15% in raw materials inventory attained within six months after launch of continuous improvement strategy.--
Customer Focused Team Leader 05/2000 - 11/2004
Creation Technologies Inc, Burnaby, British Columbia Canada
Industry: Electronics Manufacturing
Concurrent position with Process Engineering Leader managing 31-member team providing account management for one customer
• Improved products and customer satisfaction score improvement in range of 3.5 to 4.8 on 5.0 scale. • Developed Performance Bonus Plan using KPI Scorecard with threshold, target, and stretch metrics to calculate multiplier for each employee’s bonus--
Process Engineering Leader 01/2000 - 11/2004
Creation Technologies Inc, Burnaby, British Columbia Canada
Industry: Electronics Manufacturing
Recruited to develop 10-member Process Engineering Team by hiring new engineers, defining roles, setting up manufacturing processes and procedures, acquiring new equipment, and training production employees
• Slashed time to address process issues from more than 2 hours to less than 20 minutes that met demand of $25 million customer (largest client). • Improved brand awareness in marketplace by sharing 0201 strategy for process implementation with electronics manufacturing industry. • 25% reduction in unplanned downtime achieved by implementing preventive maintenance program completed 95% on time.--

Kwantlen Technology Centre 09/1984 - 06/1986
Surrey, British Columbia, Canada
Degree: Associate's Degree
Major:Electronics Engineering
Electronics Engineering Technology Diploma

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