Highlights:Led huge multi country, multi line of business, multi language ERP deployment (from business requirement definition to post production support). Fast, consecutive promotions.

Skills:finance, process, outsourcing, BPO, O2C, transformation, project, manager, supply, chain, customer, fulfillment, supply chain, customer fulfillment, prodyctivity, deployment, IT deployment, diagnosis, change management, tools, benchmark, technology, lead, team lead, implementation, target operating model, business process, process improvement, business analysis, integration, SAP, project management, strategy, IT service management, program management, business development

Goal:Corporate, Consultant in the business process outsourcing / shared services center business. Continuously increasing performance metrics and results. Satisfaction & stability.

Certification:Lean Six Sigma Yellow Belt

Business Insights and Analytics Consultant 08/2014 - current
Capgemini, Campinas, São Paulo Brazil
Industry: Business Process Outsourcing, multi industry
Ricardo is a consultant working in Capgemini Business Process Outsourcing.
Responsible for providing consulting and diagnosis of enterprise level structures in the Order To Cash tower, including assessment of technology, processes, tools, pyramid and competencies in order to benchmark current capabilities. Position include also advisory in change management and organizational design, planning and implementation of target operating models as well as shaping elements of business transformation. Key responsibilities include: - assess enterprise level maturity for Order 2 Cash processes, technologies, tools, competencies - benchmark Order 2 Cash processes, technologies, tools, competencies and identify opportunities for improvements and execute tower-level transformation across geographies and business units - lead and manage transformation initiatives, including enterprise level transformation and shared services center implementation (in-house and outsourced)--
Global Process Transformation Lead 10/2010 - 07/2014
IBM, Hortolandia, São Paulo Brazil
Industry: IT services
Lead in key transformation initiatives to integrate fulfillment processes into the Global Enterprise Framework standards.
Driving/leading fulfillment process initiatives (improvements and transformation for GMU growth support), exercising leadership and negotiation skills with audiences ranging from operations execution people to senior executives. Enabling the efficiency and effectiveness of the Globally Integrated Enterprise by transforming the Order-to-Cash process chain, increasing client value and accelerating revenue growth.--
Customer Fulfillment Team Leader 08/2009 - 09/2010
IBM, Hortolandia, São Paulo Brazil
Industry: IT services
Team Leader in the Latin America Customer Fulfillment team, supporting over 12 countries in 3 different languages (English, Portuguese and Spanish). Responsible for providing leadership, guidance, and expertise across a Customer Fulfillment team
This includes mentoring, work coordination, guidance in issue resolution, and promoting team skills. The Team Leader provides sound problem-solving techniques, and facilitates process execution, ensures auditability is maintained, implements plans to solution exposures, and promotes improvements within the assigned process area, including accounts receivable, hardware, software, maintenance, services and others. Interacts within and across teams, as well as with clients, to achieve operational results and enhance client satisfaction and sales productivity.--
Customer Fulfillment Staff 02/2006 - 08/2009
IBM, Hortolandia, São Paulo Brazil
Industry: IT services
Staff position within North America Customer Fulfillment in the Returns in Business Process Operations Integrated Supply chain.
Staff position within North America Customer Fulfillment in the Returns department, in addition to responsibilities as disputes and customer claims process owner for the North America High Value processes, working also with Business Controls as part of process ownership duties and separation of duties matrix maintenance. The process owner is directly responsible for the design and maintenance of the administrative processes within their area of expertise, documenting and securing stakeholders approval and ensuring the processes are in compliance with IBM's policy for business conduct and execution.--

Unip 01/2006 - 12/2008
Limeira, São Paulo, Brazil
Degree: Bachelor's Degree
Major:Administration
Minor:International Trade
Graduate degree in business and trade explore global markets, international business communications and financial theory.

Full Resume