Highlights:

Skills:Bio tech, MSc Bio tech + 5.6 yrs experience, Team management,

MSc + 5.6 Trs exp. 01/2012 - current
Associate in Xchanging BPO Shimoga, Shimoga, Karnataka India
Industry: ITES
Claims Technician in Xchanging, Working for the Broker AON. Worked for the Special project called TORUS Insurer.
• Working as a Claim Technician for an insurance broking firm called AON Global. • Handling Claims for the general insurance policies been placed by the broker over the globe. • Check and Analysis part of the policy and providing the details to the Technicians working in the firm. • Creating thee claim no for the Notifications and working on the subsequent advises (Updates) & Settlement with regards the policy. • Drafting the Official e-mails to the Underwriters with regards all the stages of the claims processing from initial notification till the settlement. • Sending the confirmation e-mails to the Brokers who send the cases to us. Special Project:- • Worked for a Special project as an audit assistant for an underwriting company called TORUS Insurance Company. • My profile is to check and analyze the missing entries in the account and advising the Underwriter where it is supposed to be channelized.--
MSc + 5.6 Trs exp. 02/2008 - 01/2010
INFOSYS BPO COMPANY Ltd., Bangalore, Karnataka India
Industry: ITES
Process Executive in BT. MIS (management Information System) Transport SPOC for BT Retail
• Taking the inbound call resoling the Customer’s quarry regarding the Answering services provided by the UK’s largest telephone service provider BT (British Telecom). • Providing and cancelling the services. • Trouble shooting technical issues regarding the services. • Navigating the customers to register for BT fixed line Text Messaging Services & Trouble shooting. • Handling the billing quarry, refunding if there is any additional charges in the bill. MIS (management Information System):- • Preparing the monthly roster for the Voice campaign for about 375 Employees, Providing the weekly offs and leaves. • Allocating the PE’s to the respective TLs and Managers. • Maintaining the Head count according to the shift wise/ day wise. • Providing the breaks to the PEs, arranging the Training according to the availability of the PEs. • Sending the report to the Finance Team for the Extra hours/ Overtime payment list. Transport SPOC for BT Retail:- • Preparing the transport Roster for about 1200 employees working in BT Retail. • Communicating with the Infosys Transport Department, Arranging the extra drops, if the employees had to work for the overtime or incase the name was not appearing in the transport roster. • Arranging the Week day and Weekend transport(Pick up N Drop).--
MSc + 5.6 Trs exp. 07/2002 - 02/2008
TMAE Society’s Ayurvedic Medical College, Shimoga, Karnataka India
Industry: Education
Assistant to Principal.
• Handling the College in the absence of the Principal. • Looking after the salary of the office staff and keeping the record accordingly. • Updating the Current events which are happening in and around the city. • Arranging the Examination Hall to the Students. • Arranging the Cultural Events, • Communicating with the other Colleges and Schools to arrange the Collegiate & Inter Collegiate Competitions.--

Kuvempu university, Shimoga. 07/1999 - 06/2002
Shimoga, Karnataka, India
Degree: Bachelor's Degree
Major:Microbiology
Minor:Bio Chemistry , Botany
Bachelor Of Science (Microbiology) from Nagappa Shresty Memorial College for Applied Sciences, Shimoga.

CV MSc Biotech + BPO Exp. + Automobile Exp.