Highlights:To learn new technologies and new things

Skills:Siebel Consultant, Test Lead/UAT Manager, Business Analyst, Delivery Manager, Project Manager

Goal:To take the ownership and lead the project and to increase the business.

Certification:WORKSHOPS/TRAINING PROGRAMS ATTENDED • Siebel 7.7 CCC External Training – 15 Days • Siebel 7.7 CCC Internal Training – 15 Days • ITIL Internal training

Honor:• Developed excellent relations with customers and received several complimentary emails for work. • Received several appreciation mails from Top level BT Managers for completing the given tasks efficiently well within the given timeframe • Received several appreciation emails from end users for the technical resolutions given for the Technical & Functional Fault fixing. .PAT ON THE BACK AND COOKIE AWARD

Delivery Manager/project Manager 06/2016 - current
TCS, Bangalore, Karnataka India
Industry: IT
Projects – CDR (Central Data Repository) - Data Migration Project – eMAR and Nursing Module of HIS system.
a) Project Description – eMAR and Nursing Module of HIS system. Implementation in Health systems management or health care systems management that describes the leadership and general management of hospitals, hospital networks, and/or health care systems. Implementation in hospital management system (HMS), web based system that facilitates managing the functioning of the hospital or any medical set up. This system or software will help in making the whole functioning paperless. It integrates all the information regarding patients, doctors, staff, hospital administrative details, clinical information – Lab, chemotherapy, radiotherapy etc. into one software. b) Project Description – CDR (Central Data Repository) - Data Migration: - My job exists to deliver the data migration efforts, Manage team, Analysis, Mapping of attributes for Data Migration activities, Quality check from an enterprise wide HIS System into CDR. The position achieves this through the effective planning, Analyzing, capture and translation of data migration requirements into the design and execution of the migration effort for HIS solution. The HIS is an initiative that consolidates and replaces a range of core business software applications. The purpose of this migration is for clear visibility of patient data at one place and also helps for patient registration, appointment booking, virtual consultation for the service desk team, doctors and nurses.--
Delivery Manager/project Manager 01/2012 - 06/2016
TechMahindra, Pune, Maharashtra India
Industry: IT
Managing the Users acceptance testing
• Worked as Delivery manager- Interacting with Business to ensure Delivery meeting customers quality expectations and to ensure that the delivery is agreed with business and also to deliver it within timeline. • Interfacing with various teams (Front door/ Design/ Development/ Deployment and Business) spread across geographical locations • Collaborated with over 10 BT platform teams including vendor teams from Virtuasa, Infosys, Wipro and TCS for successful delivery. • Successfully managed customers across BT viz. Hub management, business stakeholders from UK, Germany, Latin America, multiple operations/user groups, architects, etc. • Handled multiple projects from requirement gathering to ORT successfully • Responsible for preparing an end-to-end plan agreed by business and executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems. • Adhered to best practices, standards and procedures in maintaining and assuring quality by applying quality tools, methodologies and procedures in ensuring quality services to customers. Also to ensure all the issues are tracked and delivery meeting within the time. • Ensure that the quality gates and processes are adhered strictly during delivery execution and ensure that delivery for release scope completed in time with all necessary approvals from business. • Identify and report project risks and issues. Ensure these are tracked/monitored and highlighted to stake holders and make sure that mitigation plans are in place and no impact to delivery completion. • Awareness of functionality of ongoing deliveries and to demonstrate the pro-activeness to prevent delivery related issues and to ensure all the open issues of delivery are addressed before and after release deployment in live. • Excellent verbal and written communication skills and timely approach with the customers at various levels. Received appreciations from customers. • Experience in Telecom domain.--
Application Support Analyst 04/2011 - 12/2011
TechMahindra, Pune, maharashtra India
Industry: IT
Convergys Rating and Billing project
• Project in-House training • Work out resolution and sharing the knowledge with other team member for better and quality output. • Knowledge sharing and Transition. • ITIL internal training--
Product Support Analyst 12/2009 - 03/2011
TechMahindra, Pune, maharashtra India
Industry: IT
Product support for Billing application
• Hands on experience and expertise in various Billing applications, Siebel Oneview, Clarify, CSS, GMA, CART Tool and other BT tools(R1oss, Nevoss, BBMT). Has been using these effectively in resolving the data issues and customer complaints always within the SLA norms. Has expertise in PSTN, Broadband order management journey, T2R, Product Modeling and Smart Scripts for BT Retail • Accept the production issues impacting the end customer billing arising out of systemic data in-consistencies resulting from in-correct Customer Name, in-correct customer address, in-correct customer payment method etc • Analyze Billing Issues from E2E perspective, by investigating various complex applications like OneView, Avalon, CSS to locate the data inconsistency and thereby arrive at the root cause • Work out resolution measures for data inconsistencies across different systems and implement the same to ensure restoration of correct bill • Address high priority customer complaints pertaining to in-correct bill and other Data Integrity issues. • Share the knowledge with other team member for better and quality output. • Directly interface with end users (sales advisors) for better solution and resolve complex issues. • Communicate with end customers for resolving the jeopardy issues.--
Application Support Lead 04/2009 - 11/2009
TechMahindra, Pune, maharashtra India
Industry: IT
Managing Service requests, change management, incident management and problem management
Problem Management: I involved in tracking and analyzing the problem records related to different issues and getting them fixed in specified time scale Incident Management: Faults resolution leading to reduce the incident backlog. Response & Resolution SLA Adherence to all incidents, Active participation in resolving high priority faults. Active participation in resolving complex incidents with in SLA limits. Speed up the resolution of ageing cases, no cases to be open for more than 3 days. classification of all the incidents: which helps in identifying the current fault trends and problem areas in one view; Peer review of classified cases; Identification of proactive actions and SIP activity which leads to incident reduction; Reasoning for ageing open faults. Participate actively in the mentoring of associates.--
Siebel Configurator 11/2008 - 03/2009
TechMahindra, Pune, maharashtra India
Industry: IT
As part of the IB+ and Andes initiative, TechM has taken up the transformation of the legacy systems in certain geographies in BT, to a strategic stack, with an objective to improve cycle time and RFT parameters. BT Global Services helps multi-site organizations to master the complexity of business communication. It serves corporate and government customers worldwide, and wholesale customers outside the UK.
Roles and Responsibilities: As a Team Member was involved in the following: • Communicating and Gathering requirement for DDQ's. • Product Modelling. • Worked on Need Analysis and Flexibility in POC Environment. Environment: Siebel 8.0, Oracle 10g--
Siebel Configurator 07/2008 - 10/2008
TechMahindra, Pune, maharashtra India
Industry: IT
As per BT's undertakings to Ofcom, BT Business application needs to be on a physically separated stack from Openreach and BT Wholesale/Operate by June 2010. This can be achieved by moving the current tactical stack of Siebel 7.8 with .NET application to BT business strategic stack.
As a Team Member was involved in the following: • Data Removal Strategy: To Identify the Tables and Relationship for Consumer Customers • Worked on Block Access, System Identifier and Rebranding. • Identify & resolve issues • Involved in customizing Siebel Business Object Layer (Business Components) Environment: Siebel 7.8, Oracle 10g--
Siebel Configurator and Support 03/2005 - 07/2008
TechMahindra, Pune, Maharashtra India
Industry: IT
eCo Exploitation is BT CRM platform. It is an instance of Siebel that has been developed and customized for the needs of BT. It is used to store customer, inventory and product information and provide sales support and customer care.
Role: As a Technical Associate was involved in the following: My role includes Client Interaction and to do Development and Configuration changes, Data Build setup for Accounts, Build products (WES,BES,WEES,BNS and CABLILINK and Support activities for Openreach. • Order Placement through API, which enables Enables electronic submission, validation, order entry and tracking of customer orders onto eCo.X, from an XML based order document. • Creating and Generating of SOX Files. • SmartScripts for populating the Product Feature Questions. • Siebel application, workflow and assignment management administration. • Access control & administration data. • Accepted and analyzed the faults on various issues of the bridge cases like P1, P2,P3 and P4 and dispatched the case in a given time specified for the bridge case. • Generating SQL Reports • Order Placing Queries, Checking and Tracking of Orders Using Thick Client and Thin Client. • Providing and checking a method for new orders within eCo to be created in COSMOSS by ROC Interface. • Providing and checking order updates to the orders within eCo by eCoScraper. • Checking and Tracking WES/BES Circuit data to the eCo Siebel database that originates from the COSMOSS and CSS legacy applications. • Checking and Tracking of Real Order and Milestone Updates. • Checking and Testing the Activity Updates by using TLV and invoking the workflow. • Prepared UTP document and perform unit testing and Code Testing for the Release 14 and 15. • Conducted Siebel 6.0 and other project specific training. • Data Build on Production Environment. Environment: Siebel Enterprise Server 6.0.1.310, Siebel Client 6.0.1.310, Siebel Tools 6.0.1.310, Oracle 8.1.7--
Siebel Configurator and Support 04/2004 - 03/2005
Devan Technologies, Bangalore, Karnataka India
Industry: IT
Configured ePharma product to manage, synchronize, and coordinate all customer interactions across sales and service channels.
• Involved in customization and configuration of Business Object layer and user interface layer like customizing Business Components, Business Objects, Applets, Views and Screens to improve the functionality as per the clients requirements using Siebel Tools. • Involved to enhance additional functionality to the Siebel business Components using Static and Dynamic PickList and also configuring Hierarchical picklists, Pick applets and Implemented Applet toggles. • Implemented Drilldown and Thread bar and Area and Sub area Constraint Picklist and Created Joins, Links, MVL and MVG. • Enhanced business logic by configuring and Created Calculated Fields according to the Client business process. • Created virtual Business Component with custom code for additional functionality and validation. • Experience in the implementation of Business process automation using Business Services, Work Flows, Assignment Manager and State Models Environment: Siebel Enterprise Server 6.0.1.310, Siebel Client 6.0.1.310, Siebel Tools 6.0.1.310, Oracle 8.1.7.--
Siebel Developer 02/2002 - 08/2003
SiliconTech, Hyderabad, Andhrapradesh India
Industry: IT
Implementation and Customization of Order Management of HealthCare project This application keeps track the details of the Customers and providers.
As a Developer was involved in the following: • Main Role is to provide Siebel configuration Training and EIM best practices to transfer the data. • Involved in House training • Involved in customization and configuration of Business Object layer and user interface layer like customizing Business Components, Business Objects, Applets, Views and Screens to improve the functionality as per the clients requirements using Siebel Tools. • Involved to enhance additional functionality to the Siebel business Components using Static and Dynamic PickList and also configuring Hierarchical picklists, Pick applets and Implemented Applet toggles. • Implemented Drilldown and Thread bar and Area and Sub area Constraint Picklist and Created Joins, Links, MVL and MVG. • Enhanced business logic by configuring and Created Calculated Fields according to the Client business process. • Created virtual Business Component with custom code for additional functionality and validation. • Experience in the implementation of Business process automation using Business Services, Work Flows, Assignment Manager and State Models. • Documented the whole process to handle and to debug the code easily. • Implemented performance tuning techniques to enhance the performance of the application. • Assisted with integration, system, and in Testing. Environment: Siebel Client 6.0.1.310, Siebel Tools 6.0.1.310, Oracle.--
Siebel Training and Siebel Configurator 03/2000 - 02/2001
Zeeplus InfoCorp, Vishakapatnam, Andhrapradesh India
Industry: IT
In-house Training and Customizing of Sales Enterprise
As a Developer was involved in the following • Involved in In-House training as a faculty • Involved in customization and configuration of Business Object layer and user interface layer like customizing Business Components, Business Objects, Applets, Views and Screens to improve the functionality as per the clients requirements using Siebel Tools. • Involved to enhance additional functionality to the Siebel business Components using Static and Dynamic PickList and also configuring Hierarchical picklists, Pick applets and Implemented Applet toggles. • Implemented Drilldown and Thread bar and Area and Sub area Constraint Picklist and Created Joins, Links, MVL and MVG. • Enhanced business logic by configuring and Created Calculated Fields according to the Client business process. • Created virtual Business Component with custom code for additional functionality and validation. • Involved in Administration activities migrating the repository from development to testing environment, and assisting the Development support team during deployment activities. • Involved in resolving the issues found during Testing. • Supporting performance testing in Test(QA) environment and supporting all planned & unplanned outages. • SIEBEL server installation & Client installation and Siebel version upgrade • Setting up Siebel tools , Mobile/dedicated client, SRF, Repository migration. DDL synch. • Performance tuning and Maintaining high application availability. • Daily health checks which includes regularly checking status of servers & components. Checking status of JOBs/RCRs/Tasks. Server resource monitoring(CPU/Memory/Disk space) • Environment: Siebel Client 6.0.1.310, Siebel Tools 6.0.1.310, Oracle.--
Siebel Training and Siebel Configurator 04/1998 - 11/1999
Gateway Technologies, Vishakapatnam, Andhrapradesh India
Industry: IT
Siebel Training and Intra-City Online Theatre Booking
As a Developer was involved in the following design and development of various commercial systems. • Involved in Requirements Analysis, Data Flow Diagram (DFD), Entity Relationship Diagram (ERD) and Functional Hierarchical Modeling • Feasible study of customers requirement and planning, implementation, testing and deployment. • Created logical and physical Database Design, data structures, Data Modeling, Schema Design. • Created Packages, Procedures, Functions, Triggers, Cursors using PL/SQL. • Created Schema, Users, Tables, Constraints, Indexes, Triggers, Privileges, Roles, Cursors, Ref Cursors, User Profiles, anonymous blocks, directories, sequences, synonyms. • Creating user profiles and roles and grating privileges to the users. • Involed to Import/Export and to load the data from the flat files using SQL* Loader • Generating and extracting reports from one or more tables. • Created database triggers that are applicable to business needs Environment: Oracle, Java, Windows’95, Windows NT, DHTML, JavaScript--

Vivek Vardhini College 06/1988 - 04/1991
Hyderabad, Andhrapradesh, India
Degree: Bachelor's Degree
Major:Botany, Zoology and Chemistry
Minor:Science
Successfully completed Bachelors degree

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