Highlights:A proactive, versatile and result-oriented IT professional with 10+ years of experience. I have worked every aspect of ITIL Service Transition and worked closely with Service Operation as well. This real-world experience has provided knowledge of what it takes to make planned, tested, communicated, and approved changes successfully into the production environments. During this same time, I have been an administrator for Change Management tools like ServiceNow and Cherwell, TFS, multiple Share Point sites, and backup for our CMDB tools. Also worked as security steward for system accounts, security groups etc. BE – Electronics and Telecommunication Engineering ITIL V3 Foundation Level Certified Associate in General Insurance – INS 21 (Personal Lines) and INS 22 (Property and Liability) Certified 8+ Years in Change, Release and Incident Management 7+ Years in support, configuration and administration of multitier applications hosted on Windows, Unix, Linux, Oracle, MySQL, Websphere etc. 6+ Years in tools like ServiceNow, HPSM, Cherwell, TFS, Git, F5 Networks, Octopus 2+ years in JIRA, Confluence, Splunk, LogStash, ElasticSearch, Kibana, AWS, bitbucket, Kanban etc; 7+ Years in Waterfall and 2+ years in Agile (Scrum) development methodologies Quick Learner Extremely process oriented Excellent Documentation and Presentation Skills Participate actively in Process Improvement Team-oriented with progressive experience Customer Focused

Skills:Service Management

Certification:ITIL Foundation Level INS21 (Personal Insurance) INS22 (Property and Liability Insurance)

Technical Release Manager 05/2018 - current
RKMC, Richfield, MN United States
Industry: Retail
DotCom (bestbuy.com) is the main website for Best Buy. It includes product pages, shopping cart, and checkout. Basically, anything that you find that has "www.bestbuy.com" at the start of it is part of this application.
1. Work with Product group and PMs to prioritize and package next set of Intake (Epics) into releases. Groomed and prioritized backlog. Align with Director - Capacity and Demand to provide a view of forecasted releases. 2. Hold teams accountable for release and environmental milestones and tollgates. Engage and escalate to senior management when necessary. 3. Identify risks and proactively work with teams to mitigate them. 4. Facilitate cross-department coordination of release meetings, such as MTF Readiness, Project Reviews, and Production Readiness. 5. Work with QA and Development Teams on a daily basis; establish and build on those relationships. Partner with Quality Assurance teams to ensure the delivery does not introduce issues related to site health and user experience. 6. Lead the release management process to engage technology and service changes; ensure balance between business need and impact/risk. 7. Assist Operations teams with priority and risk assessment of production support issues. 8. Monitors and tracks Change Requests through the Global Intake process and provide escalation support for the Capability teams 9. Monitor the health of inflight release 10. Participates and provides guidance in Go /No Go ceremonies 11. Document any release related issues, work with teams to identify root cause, ensure teams have made any necessary updates to process or procedure gaps, and lead a release retrospective meeting. 12. Lead the war room activities after a release. Be able to quickly identify the application team(s) needed, to optimize mean time to recover, thus reducing customer impact. 13. Assist with executive level release reporting, including content, metrics, and trends. 14. Gather and interpret analytic data for trends; create reports for senior management 15. Maintain ownership of the Consolidated Implementation Plan for releases; ensuring the steps remain accurate 16. Identify gaps and improvements to our global processes.--
Technical Release Manager 04/2017 - 05/2018
Syntel Inc, Madison, WI United States
Industry: Insurance
CUNA Mutual Group is a mutual insurance company that provides financial services to cooperatives, credit unions, their members, and other customers worldwide. CUNA Mutual Group sells commercial and consumer insurance and protection products. CUNA Mutual Group provides retirement plan services to small businesses and credit union employees. It also provides auto, home, life and loan protection products to credit union members through its TruStage brand.
• Responsible for developing and managing the technical release plans for all enterprise environments across all active and planned projects (Development, QA, UAT, Pre-PROD, PROD). • Working across development teams, QA teams, Operations team and partnering with the business teams to plan and schedule all changes into any of the managed environments. • Responsibilities also include developing and managing the code branching and merging strategies for each project and code release. • Guiding teams on release implementation approaches (Phased/Big-Bang/Push/Pull) • Organize changes in the IT environment for both application & infrastructure releases. • Finding synergies and eliminating conflicts prior to implementation. • Validating testing and approving projects movement into the production environment on releases. • Managing and communicating release activities along with problem identification and issue resolution across departments, business and management (as needed). • Reviewing RFCs for accuracy in-terms of resources, timings, risk, impact, implementation and back-out plans etc. • Charing release readiness meetings and leading implementation day calls. • Overall improving the quality of production changes while lowering the number of incidents and problems. • Creating standard templates for low-risk, reoccurring changes with standard run-books. • Performing audit for vendor-initiated RFC’s for SLA metrics, marking violations on RFC’s out of compliance • Publish weekly and monthly release reports to senior management and vendors etc. • Identifying and working across departments to implement continuous improvement opportunities pertaining to Change and release processes. • Managing TFS, Cherwell and ServiceNow admin activities - groups and users for CUNA • Acted as Change and release Management subject matter expert to ensure all IT changes are SOX compliant • Conducted Change and release management training sessions for new joiners--
Senior Technical Lead and Release coordinator 06/2011 - 03/2017
Syntel Inc, Northbrook, IL United States
Industry: Insurance
Allstate Insurance is one of the largest insurance providers in USA and Canada. Encompass, Ecommerce, Excess and Surplus, DriveWise, Claims– Multitier applications hosted on UNIX, Linux, Windows, Oracle, Websphere, F5 Networks, Dragon etc; DuckCreek – DuckCreek is vended software for Allstate house and home insurance product alliance. DuckCreek is the rating engine for Alliance. The framework is built on windows platform.
• Experienced in creating, maintaining Disaster Recovery plans and coordinating DR activities for critical applications like Claims systems. • The setup/migration and maintenance of new infrastructure of Windows 2003, 2008, 2012 servers across multiple different applications comprises of 800+ servers (production and non-prod). • Excellent understanding of IIS, Active Directory, Windows Services, DNS, DHCP, TCP/IP, Server load balancing, Firewall rules, server back-ups, performance counters etc. • Unix to Linux Migration for 80+ servers, including non-prod and PROD environments. • Perform timely Patch management as per the Schedule. Deployment of Monthly MS Fixes / Patches. Controlled Reboot of all systems after patch application. Removal of Patches if issues occur • Scheduling database refreshes for Stage, TPT, UAT, Hotfix environments using JRS. • Release planning and deployment coordination for all Major/Minor/Patch-fix/Emergency releases for all applications within portfolio. • Quarterly / half yearly password maintenance of users/groups/system accounts to meet security/audit needs. • Prepare report for all changes for effective discussions in CAB and resolving conflicts if any with changes scheduled for implementation. • Provided signs off on the release package of changes for implementation • Application support for environmental issues and code deployment across all environments in-coordination with Development, support, testing and business teams. • Point of contact for all high/critical environment issues, incidents, ECC calls • Built and maintained release calendar for both functional and infrastructure releases • Conduct and lead weekly CAB meetings for discussing all RFC schedule for Release. • Managed, reviewed and prioritized all RFC’s according to release management processes, policies and procedures using HPSM/Service Now tools to ensure change procedure compliance. • Identified conflicts with functional and infrastructure releases and proposed steps to remediate and move changes to PROD • Represented changes on behalf of initiators in enterprise CAB if required • Communicated change statuses to senior leadership during release and send final communication for all changes including success/failure and future fixes/off cycle if required. • Built effective change policies and communicate to all stakeholders/conducted-training sessions on new policies. • Onboarding/offboarding, training of resources across teams.--
Production Support Analyst 11/2007 - 05/2011
Syntel Inc, Mumbai, Mahrashta India
Industry: Insurance
Allstate Insurance is one of the largest insurance providers in USA and Canada. Encompass, Ecommerce, Excess and Surplus, DriveWise, Claims– Multitier applications hosted on UNIX, Linux, Windows, Oracle, Websphere, F5 Networks, Dragon etc; DuckCreek – DuckCreek is vended software for Allstate house and home insurance product alliance. DuckCreek is the rating engine for Alliance. The framework is built on windows platform.
• Performed environment support activities in Tech lead role for Unix, Windows, Linux, Oracle and WAS hosted Interlink, Ecommerce and Alliance applications comprising of 100+ servers and 40+ Oracle databases. • Experienced in Unix, Linux, Windows server configuration, administration, maintenance and monitoring. • Coordination for regression/testing/production code migration • Created implementation plans for every release and conducted release readiness and cadence meeting with application teams for release implementation. • Had the recognition of completing 30+ flawless complex PROD releases, plus appreciation as module lead • Worked with vendor (Accenture) for fine tuning/debugging issues with DCT example servers and Worked on installation of products – DuckCreek example server • Involved with training/mentoring programs for new joiners • Owner of knowledge repository and guidebook maintenance for all application supported by offshore team • Created and maintained guidebook for all activities performed by team • Collected metrics, usage, server stats; analyzed with key stakeholders and recommended scaling of windows server for high availability infrastructure within the budget • Handled shift plans for offshore as team moved to 24*7 model.--

Government Engineering College Aurangabaf 08/2003 - 07/2007
Aurangabad, Maharashtra, India
Degree: Bachelor's Degree
Major:Electronics and Telecommnucation
Bachelors of Engineering degree in "Electronics and Telecommunication".

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