Highlights:Have earned company partnership by hard work and focus. I can still make it to the forbes list with any organization I work for/with.

Skills:

Goal:A focused individual who gives his all to ensure excellence for both personal and organizational climax.

Certification:Bachelors Degree in Business and Information Technology Diploma (Associates' Degree Equivalent) in Business and Information Technology

Information Systems Manager 07/2012 - current
Human Rights Agenda, Mombasa, Coast Kenya
Industry: NGO
The information systems manager position is responsible for managing network and client database and acting as systems administrator
- Meet with directors to discuss system requirements, specifications, costs and timelines - Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications systems, networks and information systems - Control the budget and expenditures of the organization. - Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. - Formulate and leading in the implementation of the ICT strategy in line with policies, processes & procedures to deliver organization objectives - Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. - Anticipate organization needs and identifying and proposing ICT products and services to fulfill those needs - Recruit and supervise Information Systems personnel and oversee their professional development and training. - Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures. - Manage the organization’s communication - Review ICT Risk management and organization continuity plans - Contribute to team effort by accomplishing related results as needed.--
Information Systems Analyst 01/2007 - 07/2012
Muslim Civic Education Trust, Mombasa, Coast Kenya
Industry: NGO
Provided end-user support and troubleshooting for office personnel. Was responsible for the day-to-day maintenance of the local area network hardware, as well as for Microsoft NT, e-mail and firewall administration. Worked with the IS manager on the implementation of new technologies. Also played a role in coordinating field installations and upgrade initiatives, including assisting the IS manager in facilitating field activities such as upgrading systems with the latest versions of software, the rollout of new hardware and field training.
Responds in a timely fashion to end users’ needs and concerns relating to computer business applications and general systems issues. Provides first-line support for all software and hardware. Manages technical resources working onsite, providing vendors with all the information needed to assist in supporting the end users. Diagnoses and resolves technical problems, prevents problem escalation and provides solution tracking. Performs day-to-day maintenance of network servers (backups, administration, hardware maintenance). Trains, instructs and educates groups and individuals in a team environment. Works with IS manager in designing technical systems and architecture. Handles multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur.--
MARKETING/RESERVATIONS/PURCHASING 07/2005 - 02/2006
AFRICA RENAISSANCE MANAGEMENT LTD, DIANI, COAST Kenya
Industry: ACCOMMODATION
THE HOTEL INDUSTRY MANAGEMENT
? Making reservations for international tourists for accommodation into various hotels in Kenya ? Marketing on different holiday packages to make the best for the company and for the client ? Handle petty cash and petty cash returns for the company ? Briefly handled finances for the company as a cover up for a colleague who went on leave ? Manage stock and purchasing for foods and housekeeping for hotels ? Made a weekly stock take for cottages and tree-houses managed by the company ? Ensure best prices and best quality for goods purchased ? Maintain accurate and up-to-date data; generate reports and responds to inquiries regarding entered data.--
ASSISTANT PROGRAM OFFICER/WEBMASTER 06/2002 - 06/2005
MCET, MOMBASA, COAST Kenya
Industry: NON GOVERNMENTAL ORGANIZATION
CIVIC EDUCATION
? Helping Muslim Civic Education Trust (MCET) in various IT training and coordinating capacities. ? Helping in organising workshops, seminars, and public lectures by political leaders to the general population ? Travelled all around the coast province to meet diverse people and find their development preferences that they would like to see made in their constituencies ? Designed, created, and managed the organization’s website while updating with new information daily.--
CORPORATE ACCOUNTS MANAGER 04/2001 - 05/2002
CINGULAR WIRELESS, FARMERS BRANCH, TX United States
Industry: TELECOMMUNICATIONS
HEAD OF THE CORPORATE ACCOUNTS TEAM
• Supervised a team of 20 corporate accounts representatives. • Ensured efficiency of reps and assisted in training of reps. • Monitored punctuality and proficiency in the job. • Assisted fellow collection managers in producing favourable figures in revenue management of the company. • Help the company with the creation and implementation of marketing strategies • Did marketing for the company and went out to the field to meet different clientele • Offered most favourable services for both the clients and the company • Provided support in troubleshooting in collections issues, customer care issues, and also IT issues (Network Support on Windows NT). • Worked on a monthly SMARTS report.--
CORPORATE ACCOUNTS CSRII/PAYMENT PROCESSING OFFICER 10/2000 - 04/2001
CINGULAR WIRELESS, FARMERS BRANCH, TX United States
Industry: TELECOMMUNICATIONS
SUPERVISORY ROLE AT CINGULAR WIRELESS
? Worked as a corporate liaison for Cingular Wireless with major corporate clients. ? Handled payment receiving and posting for the company – Cheques, Money Orders, Credit Cards, and Electronic Payments. ? Supervised accounts’ researches on both payment and technical issues. ? Assisted on sales and marketing of different service products both by telemarketing and by field approach--
COLLECTIONS REPRESENTATIVE 05/2000 - 10/2000
CINGULAR WIRELESS, FARMERS BRANCH, TX United States
Industry: TELECOMMUNICATIONS
COLLECTIONS FOR CINGULAR WIRELESS
? Worked as a customer service representative handling collections on delinquent accounts. ? Assisted customers with payments and payment arrangements. ? Helped customers with payment research problems.--
OUTBOUND RETENTIONS/CUSTOMER CARE 07/1999 - 05/2000
SOUTHWESTERNBELL WIRELESS, FARMERS BRANCH, TX United States
Industry: TELECOMMUNICATIONS
TOUGH AND EASY TASK OF RETAINING CUSTOMERS
? Worked as a customer care representative handling inbound calls for customer assistance. ? Assisted customers with understanding their bills and services. ? Helped customers with questions on tariff features like Mr. Rescue, detailed billing, and other provided features. ? Assisted customers with questions they had on mobile usage and functions. ? Convinced customers who wanted to cancel their services to keep their services by offering them promotional features. ? Assisted irate customers in a professional way while calming their temperament and helping them to their satisfaction. ? Made sales calls to prospective targets to both advertise and possibly sign them up on our services--
CUSTOMER CARE 03/1999 - 07/1999
BUDGET RESERVATIONS INTERNATIONAL, CARROLTON, TX United States
Industry: CAR RENTAL
INTERNATIONAL CAR RENTAL RESERVATIONS
? Handled inbound calls for international car rental reservations ? Made sales calls to marketing targets such as airline companies and travel agents ? Convinced enquiring customers to make reservations while on the enquiry call--

SHEIKH KHALIFA SECONDARY SCHOOL 02/1992 - 11/1996
MOMBASA, COAST, Kenya
Degree: High School Or Below
Major:HIGH SCHOOL DIPLOMA
HIGH SCHOOL STUDIES

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