Highlights:I have gained a lot of experience and knowledge in my total 5.10 years of career path. The rapport that I share with my project managers is very good. They can be called anytime to check about my work.

Skills:Project management, Escalation management, Inventory management, Interpersonal skills, Time management

Goal:Looking to put in my best of my experience & knowledge that I have gained to an organization which will help me learn on the job, perform to the satisfaction of my superiors and deliver the tasks allocated in the specified time and reach the company objectives successfully.

Membership:NA

Certification:Prince 2 - Foundation & Practitioner

Honor:Received “Rising Star” & Pat on the back award many times

Senior Associate – BT Project Support 07/2011 - 11/2015
Tech Mahindra Ltd, Pune, Maharashtra India
Industry: Bussiness Services
Project Management – Service Operations UK – British Telecom - Project acceptance, ordering, status and chaser, inventory management, engineer booking & closure with RFT.
• PSO manages and delivers the project that starts right after the customer sign-off on Change control or a new Contract and ends with the successful billing. The Project Cycle is divided into different stages: Project Acceptance: • PSO accepts the Job in ELMO and Diplomat. • Checks CAF and Contract. Raise CAF Rework Request or Cancel Job if Mismatch between CAF and Contract. Project Kick Off: • Prepare Project Roll Out Plan requires inputs from BT and is shared and agreed with customer. • Kick Off Meeting with PM. Ordering: • Ensuring correct order is raised for products and services. There are many types of Circuits, Kits and types of service ordered through multiple applications & teams. • Coordinating among different Internal/External Dept. of BT to deliver the Project/Circuit/CPE as per the date promised to the customer. Complex variations in the process of receiving inputs: • Follow up for order details and completion of orders on time. • Book Resource as per site CRD and Circuit delivery date. • Site readiness checks. Inventory and Commissioning: • Inventory Management: Matching complex Contract with the Inventory. • Invoicing of kits. • PO approval for Kits. • Site Commissioning. Project Acceptance in Service and Closure: • Task closures in Expedio and key dates like Billing Start Date updated in multiple applications like Expedio, BGF IMS, Diplomat, CSS, COSMOSS. • Handbook generation. • Job Closure on multiple applications--
Senior Associate – Senior Customer Support Executive 01/2010 - 07/2011
Mphasis an HP Company, Pune, Maharashtra India
Industry: Customer Service
Verification of automobile insurance, maintain the data,Update and provide accuracy & quality.
• CSE has to call Insurance Agents/Companies to verify insurance. • Calling insurance agents and companies to get current status of the policy. • Ensuring correct information is received and entered. • Verifying all details & collecting all necessary information in case of different scenarios. • Maintaining quality and achieving the targets.--

AISSMS College of HMCT 06/2004 - 07/2008
Pune, Maharashtra, India
Degree: Bachelor's Degree
Major:Bachelor's of Hotel Management & Catering Technology
It was a full time four year management degree course.

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