Highlights:

Skills:Team Building, Customer Service, quality engineering, Issue Resolution, Key Relationship Building

Product Support Engineer 10/2008 - current
Collins Aerospace, São José dos Campos, São Paulo Brazil
Industry: Aerospace
Play key role in source/receiving inspection initiative. Partner with internal team members to share and analyze inspection reports. Record and preserve non-conformity spreadsheet to provide to quality department. Prepare service bulletins, revisions, and required maintenance with on-location technician. Establish and facilitate field visits for maintenance/evaluation on warranty aircraft seats. Collaborate with team members to investigate and resolve customer issues. Seek quality improvement and process development
Key Contributions: ? Help decrease effects from non-conformity problems with preventive causes and corrective actions. ? Develop and sustain clear communications between Embraer and engineering staff to arrange information including drawings, CMMs, and service bulletin requests. ? Liaise between business jet seating and EMBRAER on all challenges brought by customers, production line/delivery, and service center/receiving inspection.--
Quality Assurance Engineer, 09/2005 - 09/2008
TAM Airlines,, São Paulo, São Paulo Brazil
Industry: Aerline transport
Reviewed processes, instructions, forms, and technical bulletins for quality. Audited all maintenance management and supply chain system function to guarantee meeting quality policies and existing aeronautical regulations. Tracked controlled actions to ensure deficiencies were analyzed and resolved. Created and sustained supplier evaluation process with supplies directorate. Distributed and tracked parts certification form used to sell surplus parts.

Designed and executed program to audit all maintenance and technical supply areas and procedures including maintenance line stations, base maintenance, workshops, incoming inspection, and storage areas, maintenance technical control, engineering, suppliers, and similar tasks.
Oversaw mapping, writing, and validating of supply chain team procedures and processes helping company earn IATA Operational Safety Audit (IOSA) certification.--
Engineering Trainee 02/2005 - 08/2005
TAM Airlines, São Paulo, São Paulo Brazil
Industry: Airlines transportation
Learned about and studied market and work processes in sales to customer support departments. Used statistical market data to identify procedures benefitting from improvements and sent to managers and directors.
--

Mauá Engineering School, 02/1997 - 12/2004
São Caetano do Sul, São Paulo, Brazil
Degree: Bachelor's Degree
Major:Chemical Engineering
This is the most comprehensive area of Engineering and comprises all stages of creation, development, improvement and application of chemical and biochemical processes and their products. It comprises the design, construction, design, management, operation and control of industrial plants that carry out these processes, including disposal and treatment of waste, monitoring and reduction of environmental impacts and control of environmental pollution ( Air, water and soil).

Login to view resume: victor -