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Vilma Shehu

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Career Profile

Degree: Master's Degree
Career Level: Fully Competent
Occupation: IT and Math
Career Title: Computer Network Support Specialists, Computer User Support Specialists, Network and Computer Systems Administrators
Target Title: Network Engineer, System Engineer
Target Locations: philadelphia, PA , new york, NY , jersey city, NJ
Skills: networking; ccna; virtualization; monitoring tools; troubleshooting; configuration; installation; technical support; citrix; XenServer; cloud computing; routing; mpls; sonet; OSPF; TCP/IP; EXCEL; LEADERSHIP;
Certification: CCNA Routing and Switching, Cisco Systems Mikrotik at Harry Fuls, Tirane Albania
Vilma Shehu is Network Engineer, System Engineer(IT and Math) from Tirane,Albania Albania.


Tring Communications, Tirane, Albania Albania
Industry: Information Technology & Networking
11/2018 - current
NMC & B2B Supervisor, Network Management Center
. Being a supervisor in TRING means being NMC engineer,B2B engineer and supervising all the time the duties of my department, making sure that they are doing their duties right, intervening in critical situation where the SLA of the customer is being affected communicating with other Subcontractor (as Vodafone, Telekom, ALEAT, AKSHI) Managers in order to accelerate the process to fix the actual problem.
? Ensure NMC and B2B duties are performed as defined to meet service level agreements and clearly defined corporate goals for platform availability while managing, supervising and supporting the team all the time. ? Increase staff performance by enforcing access procedures, promptly address any customer impacting events and perform the initial troubleshooting for problems degrading any segments of the network while monitoring process, troubleshooting and implementing the network ? Foster cross-functional teamwork collaboration with First technical Support Supervisors, Fulfillment and Fiber Department and Solution Development staff. ? Prepare, Review and update procedures every three months or as a result of changes to working practices. Create new standard operating procedures and review existing procedures for accuracy as required. ? Training the NMC/B2B team periodically and giving instructions depending on the case , trouble ticket, received email or the changes on the TRING network or added services on the network infrastructure and monitoring systems. ? Compile ongoing metrics related to key performance objectives and service levels (KPI report, SLA services reports, Service Providers report,IPTV service report, Trouble tickets report ).
Tring Communications, Tirane, Albania Albania
Industry: Information Technology & Networking
07/2018 - 11/2018
Senior NMC and Business support engineer Network Management Center
Having a one of half year experience and completing the duties on time as NMC engineer, I got promoted by the company on July 2018 to be part of the Senior NMC and B2B department where the main duty was to provide technical services and support for the following areas: Network level: WAN and LAN connectivity, routers, firewalls, and security on TRING network and for VIP TRING clients which are other ISP on all Albania or Government offices such as ALEAT, Civil offices, Banks.
? Configuration of customers in all technologies of TRING as: Optical Fiber, GPON, VSAT, Wireless P2P, ADSL, HFC ? Acting as a Junior Network engineer for configuring and maintaining four types of services: DATA, Internet, Telephony and IPTV. ? Providing high-level support and technical expertise in networking technology, including LAN/WAN hardware, switches, bridges and routers ? Configure and troubleshoot Cisco routers, switches, and basic infrastructure technologies ? Participating in the daily planning, tracking, scheduling, and executing of project tasks and general network operations activities. ? Diagnosing, resolving, and documenting hardware and software network problems in a timely and accurate fashion. ? Establish and maintain network performance by building net configurations and connections and troubleshooting network problems ? Administering and maintaining site infrastructure, including network connectivity, and Internet access. ? Installation and maintenance of site network equipment (Routers, switches, and wireless solutions). ? Supporting the definition of network architecture, evaluation of products, and implementation of new technologies into the network. ? Keeping customer documentation up-to-date and accurate, including monthly performance reports.
Tring Communications, Tirane, Albania Albania
Industry: Information Technology & Networking
09/2016 - 07/2018
NMC Engineer, Network Management Center
I have started my career on 2016 as an NMC Engineer at the Network department, where I had a lot of duties and responsibilities which the major duty was: monitoring TRING hosts and services and take care of the management of system alerts and notifications, escalation of the issue to the right department and tracking the ticket with the next update and ETR determined by the Technician, at the same time respecting the SLA of the client based on the contract.
? Monitoring of the network activity hosts and services on Nagios and Cacti ensuring that the core network is stable. ? Opening Trouble Ticket specified by the relevant problem depending of the power outages, fiber cut, low performance line, network failures or fluctuations of the traffic and escalating the ticket (problem) to the responsible department. ? The coordination of the departments by email and telephone about the new installation technical information, support cases, tickets and emails. ? Ensuring that the Client SLA service is not affected. ? Support via phone and mail to technicians during onsite installations and supports. ? The configuration of hardware devices and routers (remotely and locally at NMC LAB) depending the requirement service and customer needs. Testing the devices on the Lab and preparing report about the results. ? Using Citrix XenServer, VIP access and One Safety Program for troubleshooting Vodafone 3G/4G antennas. ? Ensuring remote second level support by verifying the configurations on the system programs based on the technology, services and the attributes a client has on his Contract.


Polytechnic University of Tirana Tirane, Albania, Albania
09/2012 - 09/2015
Degree: Bachelor's Degree
Major:Telecommunication Engineering University
Understanding mechanics of efficient telecommunication system, complex electronic apparatus and circuits and equipment. Also deep knowledge in networking, routing protocols, signal processing,satellites, Fiber optic ect.
Polytechnic University of Tirana Tirane, Albania, Albania
10/2015 - 10/2017
Degree: Master's Degree
Graduated at Information Technology Faculty of Polytechnic University of Tirana in Telecommunication Engineering. It deals with reception of video, microprocessors, analog communication, digital and analog integrated circuits, satellite communication, antennae and wave progression, solid state devices, voice and data etc. This broad branch of engineering field covers the transfer of information via digital channels through optical fiber.

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