Highlights:I have been part of opera productions, art exhibitions, large fundraisers and other major events conducted in a mid-sized city with a strong entertainment industry. I have developed a public relations campaign to raise awareness and increase membership of an organization that promotes literacy in the community.

Skills:Media Relations, Media Research, Social Media, Microsoft Office Suite, Events, PR Campaigns, Constant Contact, Photography, Customer, Support, Client Services, Client Relationship

Goal:My current goal is to find a Public Relations/ Marketing/ Special Events job to advance my career.

Honor:LAC Scholarship recipient 1st Prize “M. A. O.” of Public Relations and Organizational Communication President’s Honor Roll (Fall 2010, Summer 2011, Fall 2012) Dean's Honor Roll (Spring 2011, Fall 2011, Spring 2012) Who's Who Among Students in American Universities and Colleges (2011) The Honor Society of Phi Kappa Phi (2011)

Client Relationship Analyst (Utility Liaison) 07/2014 - current
EnTech USB Ltd., Sorocaba, São Paulo Brazil
Industry: Utilities Management
EnTech USB is a privately held company founded in 1985 who’s primary focus is on the collection, validation, reporting and analysis of energy and environmental data. EnTech USB currently processes more than 10 million invoices with a total face value of $10 billion for about 104 clients with operations in 92 countries and supporting 15 different languages. My responsibilities include analyzing and resolving potential billing errors identified by EnTech USB and acting as a liaison between customers and suppliers all over the world.
? Responsible for the flow of information among customers, suppliers and EnTech ? Searches savings opportunities that improve energy efficiency, reduce environmental impact and ensure safety of employees in the Americas, Europe, Asia and Oceania. ? Analyzes and resolves potential billing errors identified by the system ? Resolves issues related to payment of utility services ? Monitors and provides graphical and numerical data on cost and usage of utilities ? Operational and administrative support to the Customer Managers in other countries ? Assists managing invoices with the Invoice Coordinator ? Provides detailed information on physical sites of invoices for Database & Setup teams ? Provides documents and copies of contracts and Tariffs Schedule for Tariffs team ? Supports data processing teams (input, verification, ratification) ? Investigates various accounts (closed accounts, lacking invoices, and exchange of meter) ? Monitors internal policies to contact customers and provide feedback ? Updates database with valuable information about countries and their practices regarding utilities--
Bilingual Hotel Receptionist 04/2014 - 07/2014
Chamonix Plaza Hotel, Sorocaba, São Paulo Brazil
Industry: Hospitality
As a B.H.R., I was expected to be friendly, attentive, knowledgeable, responsive and able to multi-task, as well as to solve problems while delivering an effective customer service that created warm and welcoming atmosphere for all our national and international guests.
? Administered reservations and accounts, including invoicing, cancellations and no-shows ? Kept up to date with hotel pricing and bedroom's availability maximizing sales opportunities ? Fulfilled requests from guests to ensure their comfort, satisfaction and safety ? Assisted Hotel Manager with administrative and some financial tasks ? Solved diverse requests and problems brought up by guests, travel agencies, and companies ? Updated guest information into hotel database and issued different types of receipts ? Provided reports, as required, for housekeepers and management ? Analyzed guest satisfaction in person, through telephone and by surveys ? Served as first business contact/liaison among the hotel, its suppliers and some service providers ? Responsible for keeping all sectors of hotel informed and aware of guests' needs ? Assured understanding and the communicability of national and foreign visitors, especially during 2014 FIFA World Cup--
Sports Marketing Assistant 08/2013 - 12/2013
Liga Sorocabana de Basquete (Pro Men's Basketball Team), Sorocaba, São Paulo Brazil
Industry: Sports & Entertainment
I worked as Sports Marketing Assistant of a Pro Men's Basketball Team in Brazil. I helped raise the community visibility of the team and support all their marketing strategies and activities while they were competing in the State championship as well as the National one (NBB).
? Promoted games and community outreach events, updating official website and social media content ? Provided national, regional and local traditional media outlets with photographs and newsworthy stories ? Created graphic and audiovisual material for fans and athletes ? Advised Head Coach and athletes on media interviews ? Prospected partners, supporters and sponsors ? Planned and coordinated events held in collaboration with the city of Sorocaba and local businesses--
Marketing & Special Events Intern 01/2013 - 04/2013
Pensacola Opera, Pensacola, FL United States
Industry: Entertainment
I worked as a Marketing & Special Events professional to raise awareness of the Pensacola Opera in the community, increase its media and online visibility and promote a positive and welcoming image of the organization to attract younger audiences.
• Managed the organization's social media pages, including Facebook, Twitter and YouTube, to better connect the organization to growing online communities, reply people's inquires and attract younger audiences to the shows • Expanded the organization's online visibility by increasing Twitter followers from 1436 to 1715 and Facebook likes from 1640 to 1845 in three months • Conducted comparative analysis of similar organizations and researched opera publications to detect emerging trends and successful practices being applied by leading players • Maintained press clippings and ad archives to keep track of local and regional media coverage to assist marketing manager plan ahead and establish mutual beneficial relationships with journalists • Wrote news releases and newsletters to efficiently communicate with internal and external audiences about events and fundraisers the organization hosted • Updated online community calendars to raise awareness of Pensacola Opera in the community • Analyzed patrons' satisfaction rates by reviewing surveys, online complaints and telephone calls, in order to propose ideas and solutions to marketing manager and executive director • Assumed multiple responsibilities to support special events manager host the organization's annual fundraiser, Operazzi Ball, and guarantee a memorable experience to 200 attendees • Advised and ensured volunteers had all the necessary tools to accomplish their tasks • Provided patrons service manager with an updated and resourceful database of patrons to understand and reach our key publics more effectively--
Public Relations Specialist 01/2013 - 04/2013
Wellspring PR, Pensacola, FL United States
Industry: Public relations
I was chosen by the University of West Florida Communication Arts department to join a student-led public relations agency to develop a real public relations campaign. The project was comprised of several types of research methods, brainstorming sessions and a final presentation to client.
• Researched similar organizations and prepared a written analysis to understand client's challenges and draft recommendations • Developed guides to teach client's personnel how to successfully conduct email marketing strategies • Contributed with several discussions and brainstorming sessions showcasing an active voice and creative ideas that will assist the client in obtaining more corporate sponsorships and increase loyal followers.--
Public Relations Intern 06/2011 - 08/2011
Pensacola Museum of Art, Pensacola, FL United States
Industry: Entertainment
One of my first internships. I focused most of my efforts in promoting the activities of the museum locally and regionally. I wrote news releases, newsletters, blog entries and other communication materials.
• Wrote news releases to local newspapers • Promoted special events and art exhibitions through blog entries and marketing materials • Supported public relations manager with daily tasks, such as maintaining press clippings and creating list of media contacts--

University of West Florida 08/2010 - 04/2013
Pensacola, FL, United States
Degree: Bachelor's Degree
Major:Public Relations
Minor:Marketing
GPA: 3.80

Wladimir Alves Resume