Bhopal Bhopal, India
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Regional Lead -Cusotmer Lifecycle Management, Cusotmer Services
Occupation: Management
Degree: Master's Degree
Career Level: Fully Competent
Languages:
Highlights:
Skills:
Regional Cluster Lead 12/2007 - current
Tata Teleservices Ltd, Bhopal, Madhya Pradesh India
Industry: Telecom
12+Year Experience Telecom Industry in India
Responsibilities
• Achieving Installation & Repair along with customer complaint SLA of MP&CG
• Managing Installation & Repair agency and Vendor of MP&CG
• Managing technical onsite and offsite support for the entire range of Tata DOCOMO products- ILL/MPLS/PRI and wireless Product
• Handling DSLM wireline Installation and Repair end to end activity of MP&CG
• Agency stock reconciliation and timely stock issuing and submission for MP&CG
• Mapping of budget and actual consumption of equipment required for field service
• Responsible for timely submission of FAULTY material accumulated at Service and Installation and USO/PCO locations to maintain stock replenishment
• Organizing Promotional campaigns across MPCG for all TATA DOCOMO Product
• Handling ASC (O&M) related complaints management of MP&CG
• Handling and satisfactory resolve escalation and highly sensitive customer issues
• Handling field engineer and providing 24&7&365 services to the customer
• Managing 65 team members in MP&CG
• Coordination with project team, program management, technology team for timely Installation and Repair and customer complaint.--
HNB Garhwal University 03/2000 - 10/2001
Shrinagar Garhwal, Uttrakhand , India
Degree: Master's Degree
Major:Marketing
Minor:Finance
Post Graduate Diploma in Business Administration
Yogesh Chamoli Customer Services