Highlights:

Skills:

Regional Cluster Lead 12/2007 - current
Tata Teleservices Ltd, Bhopal, Madhya Pradesh India
Industry: Telecom
12+Year Experience Telecom Industry in India
Responsibilities • Achieving Installation & Repair along with customer complaint SLA of MP&CG • Managing Installation & Repair agency and Vendor of MP&CG • Managing technical onsite and offsite support for the entire range of Tata DOCOMO products- ILL/MPLS/PRI and wireless Product • Handling DSLM wireline Installation and Repair end to end activity of MP&CG • Agency stock reconciliation and timely stock issuing and submission for MP&CG • Mapping of budget and actual consumption of equipment required for field service • Responsible for timely submission of FAULTY material accumulated at Service and Installation and USO/PCO locations to maintain stock replenishment • Organizing Promotional campaigns across MPCG for all TATA DOCOMO Product • Handling ASC (O&M) related complaints management of MP&CG • Handling and satisfactory resolve escalation and highly sensitive customer issues • Handling field engineer and providing 24&7&365 services to the customer • Managing 65 team members in MP&CG • Coordination with project team, program management, technology team for timely Installation and Repair and customer complaint.--

HNB Garhwal University 03/2000 - 10/2001
Shrinagar Garhwal, Uttrakhand , India
Degree: Master's Degree
Major:Marketing
Minor:Finance
Post Graduate Diploma in Business Administration

Yogesh Chamoli Customer Services