Highlights:

Skills:HPLC, FTIR, NMR, SEM, PXRD, GCMS, Wet Chemistry, Analytical Chemistry, Organic chemistry

Technician I - Chemical Testing 07/2014 - 06/2017
SGS Hong Kong Ltd., Hong Kong, Hong Kong
Assessed customers’ requirements and prepared test plans and quotations Maintained testing reference database with 2,500 records and standardized the extraction methods for 100 users Interfaced between the frontline sales team and lab operation team to solve daily technical issues
• Assessed customers’ requirements and prepared test plans and quotations for 4.5K jewelry, home decoration, and cookware products, improving customer satisfaction rate by 20% • Maintained testing reference database with 2,500 records and standardized the extraction methods for 100 users, increasing test plan development efficiency by 150% • Interfaced between the frontline sales team and lab operation team to solve daily technical issues, boosting the team’s communication productivity by 2.5 times • Acted as a catalyst for change and improvement in performance and quality, obtained the recognition of the “Service Excellence Team Award” from the Managing Director--

Hong Kong Polytechnic University 09/2012 - 07/2014
Hong Kong, , Hong Kong
Degree: Bachelor's Degree
Major:Chemical Technology
Project Lead, 24th Chemistry Olympiad (2013): Reviewed the application of High-Performance Liquid Chromatography (HPLC) and presented the results to 150+ students and professors

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