Highlights:

Skills:Data, Analysts

Daydream Operational Specialist 9/18 - current
AutoRoboto at Google, , United States
? Analyze and understand data from multiple sources.
? Assist with data collection using proprietary software such as Plx Scripts SQL, Google spreadsheet and Google Lens application. ? Drive the collection, cleansing, processing, and analysis of new and existing data sources. ? Identify recurring problems and work with program managers and engineering teams. ? Ability to execute and make quick course corrections when necessary. ? Responsible for testing and deploying technologies that will help shape the Google Lens application. ? Work onsite at Google through Autoroboto LLC (Vender Role).--
IT Services Agent 6/2017 - 12/2017
Saint Xavier University, , United States
Help Desk
? Collect and document data to assist faculty, staff, and students with issues with computer technology. ? Perform security updates and patching of Windows operating systems and Microsoft Office software to computers on campus, including circulating laptops and lab computers. ? Conduct software installations, updates, and upgrades for computers in offices, classrooms, and labs. ? Maintain and repair projectors, printers, wall displays, and other classroom and meeting space technologies, and escalate special technical issues to outside vendors as needed. ? Manage the University’s internal systems, such as Haivision and Tightrope Media. ? Troubleshoot performance and connectivity issues on mobile devices, using Air-Watch. ? Escalate unresolved issues to appropriate support teams and vendors, and work with them on knowledge transfer and documentation.--
IT Systems Specialist 1/2013 - 6/2014
Exel-DHL, , United States
System analysis
? Administered and monitored the business-to-business interface connection between leading customers and the DHL integration engine. ? Developed, maintained, evaluated, and troubleshot databases and information systems. ? Advised on performance issues, and initiated corrective actions when degradation occurred. ? Applied the use of MS Excel to produce data analysis, data storage, and security reports for a premier client, Saudi Aramco. ? Monitored the quality and integrity of data collected from DHL link integration hub. ? Completed documentation on the performance and issues of databases and systems.--

University of Dammam 7/2005 - 7/2007
, , Saudi Arabia
Degree: Associate's Degree
Major:Computer Science
Programming

resume