Highlights:-Fluent in Mandarin Chinese and English -Previous work experience in the hospitality industry -Excellent communication and interpersonal skills; specialized in exceptional customer service -Strong computer skills: Word, Excel, PowerPoint, Delphi, Cvent

Skills:customer service, tourism & travel, Hospitality management, Event planning, organizational leadership, Microsoft office, Fast learner

Goal:To obtain a position in the hospitality industry where exceptional customer service & interpersonal skills can be applied

Membership:-Taiwanese Student Association- Vice President (09/2015-05/2016) -Graduate Student Association- Member (12/2014-05/2016) -International Student Services Office - Volunteer (09/2015) -The Color Run – Volunteer (09/2015) -Kaohsiung International Fair- Volunteer (06/2012)

Customer Service Representative 08/2016 - current
Cathay Pacific Airways, East Boston, MA United States
Industry: Airline industry
- Implemented efficiency following airline standard operating procedures - Greeted and assisted passengers traveling with international flight, including check-in and boarding process - Announced and provided flight information on departure times, boarding procedures, and carry-on regulations
--
Server and Hostess 12/2011 - 02/2012
Kaohsiung City, Taiwan, Kaohsiung, Taiwan
Industry: Hotel industry
- Anticipated and responded to guest requests with courteous and professional manner - Hosted 500 film industry representatives from 17 countries at the 53rd Asia-Pacific Film Festival - Assisted in hosting special events for up to 200 guests in weddings and Chinese New Year
--
Ground staff (Internship) 01/2011 - 07/2011
UNU Airways, Taipei, Taiwan
Industry: Airlines industry
- Greeted and assisted passenger boarding and landing procedures - Cooperated with airplane maintainers and flight attendant crews - Provided professional customer service and promptly handled any customers’ complaints - Managed 27 flights departures and over 1,000 passengers on a daily basis
--

I-Shou University 09/2008 - 06/2012
Kaohsiung, , Taiwan
Degree: Bachelor's Degree
Major:Toursism
-Concentrated in business event planning -Tourism & Travel planning, airline reservation system, accounting, and hotel management

Login to view resume: ilun hung's resume -