Selangor Batang Berjuntai, Malaysia
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: IT Support, EUC Technical Support
Occupation: IT and Math
Degree: Associate's Degree
Career Level: Experienced
Languages: English,Hindi,Nepali
Highlights:
Skills:Complain Handling, Problem Solving, Troubleshooting, Helpdesk Support, Software Installation/configuration, Active Directory, Desktop/laptop/printers Support, Energetic work attitude, Technical support, Teamwork, Analytical skills, Customer service, System Administration
IT EUC Technical Support 04/2017 - current
Soo wai wing, selangor, Malaysia
Industry: IT
Technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications and 4 years+ of experience working as an IT Support Technician.
-Working with the internal employees to identify computer problems and advising on the solution.
-Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, and customer service.
-Troubleshot devices, updated systems, and provided excellent customer service, ensuring all-time great client satisfaction.
-Major roles for EUC are managing the Ticket Management System. As first-level support.
-Provided beneficial professional technical support to colleagues and clients on any IT hardware and/or software-related issues.
-IT Assets warranty claim handling, worked closely and effectively with vendors to replace/repair defective hardware.--
Nepal Softech College of Computer Engineering 09/2012 - 10/2015
Saptari, Rajbiraj, , Nepal
Degree: Associate's Degree
Major:Computer
Practiced troubleshooter with excellent diagnostics and repair abilities
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