Highlights:Highly experienced in working with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs. Delivering highly strategic IT projects for business process reengineering in different sectors: Aviation, Gasoline & Lubricants, Telecommunications, Retail Banking and Renewable Energy.

Skills:

Goal:Seeking a professional career in IT Business Analyst, IT Project Management or Scrum Master.

Senior IT Business Analyst 01/2015 - current
Consultant, Casablanca, Morocco
Provide in-depth analysis services and suggest strategies to key partners and stakeholders. Ensure technology solutions align with business needs and strategic goals.
Working with business customers and their users to formulate and document business requirements Manage multiple projects acting as the Business Relationship liaison between IT and business Identifying, investigating, and analysing business processes, procedures and work practices Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system Creating user and training documentation, and conducting formal training classes Developing functional specifications for use by system developers Using data and process modelling techniques to create clear system specifications for the design and development of system software Acting as a central reference and information source, providing guidance and assistance in the system project decision making process--
Program Manager/Sr Business Analyst 06/2009 - 12/2014
BANQUE POPULAIRE GROUP, Casablanca, Morocco
Creating a center of excellence by re-engineering and IT improvement of multiple business process activities for retail banking.
Reviewed and restructured the Collections Management to a remarkably industrialized collection solution through Tallyman Decision Analytic by Experian and improved collections to 45% Launched an interactive Collection Call Center through interfacing CISCO / Tallyman Systems used by collection agents in headquarters and nationwide collection agencies Implemented Loan Management solution by Crif which reduced the risk by 53% through an interactive system CreditFlow including a smart decision system StrategyOne Established an EDM solution by IBM and linked to decision analytics systems which enabled to tracking data on real time basis and improved the decision making process Originated an industrialized CRM solution by Pivotal and built a Direct Marketing Call Center which improved the production by 25% and enhanced customer satisfaction by 37% Implemented a Queue Management system by Finatech which improved significantly traffic management and customer relationship--
Project Manager 02/2007 - 05/2009
MAROC TELECOM, Rabat, Morocco
Launched specific IT projects ensuring traffic growth, production efficiency and budget savings in consistency with Group strategy, commitments and goals.
Responsible for project management throughout the entire project lifecycle, including project initiation/proposals, business requirements, coordination, implementation, execution and control Launched, as first mover in the region, the Mobile-Payment financial system powered by Comviva and interfaced to major local banks in the region. Implemented the internet wireless services within the BSCS integrated mobile system Initiated the interfacing between Loyalties systems of Maroc Telecom and Royal Air Maroc to switch loyalty mileage points to loyalty billing points of the telecom company and vice versa Established the testing and reliability of a CRM tool for client claims--

Oklahoma City University 08/1998 - 05/2002
Oklahoma City, Oklahoma, United States
Degree: Bachelor's Degree
Major:Computer Science
Bachelor's degree in Computer Science

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