Highlights:

Skills:Requirement Analysis, BlockChain, SmartContract, Product Owner, Dot Net, Integration, Business Analysis, Vendor Acquisition, Vendor Implementation, Product Management, User Experience, Middleware, Full Stack Software Development, Oracle, SQL Server, Robotics Process Automation, Cyber Security, PCIDSS, API, BlockChain, SmartContract, Cloud Computing

Goal:Experienced and passionate professional with over 20 years of valuable experience in evaluating and improving business systems for well-known organizations. Reputation for continually achieving on-time and under-budget performance goals. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concepts. Bringing forth a proven track record of effectively researching and analyzing business processes and procedures and designing and implementing business solutions.

Membership:Project Management Institute (PMI)® PMI ID: 1178102

Certification:Project Management Professional (PMP)® 2022 Certified Scrum Product Owner (CSPO®) 2021 Microsoft Certified Azure Cloud Fundamental 2021 Microsoft Certified: Azure Data Fundamentals 2021 SAFe®4 Agilist (Certification) 2019 Six Sigma Yellow Belt (Certification) 2015

Sr. Technical Lead 02/2008 - current
Emirates Airlines, Dubai, Dubai United Arab Emirates
Industry: Aviation , Technology
I am working in diverse roles and projects. Responsible for deliveries of CAPEX and OPEX work programs across multiple lines of businesses.
•I am spearheaded to manage a portfolio of projects for service delivery business units’ notably In-Flight Retails sales services system (R3S), Staff shop sales systems, Cabin Crew Management and system etc. •I am responsible for the end-to-end service management for business applications by ensuring continuous improvement, driving operational efficiency, ensuring high-quality standards and customer satisfaction. •I developed multiple middleware’s (i.e., database middleware, application server middleware, message-oriented middleware, web middleware, and transaction-processing monitors) to integrate vendor based R3S solutions with core airlines systems (i.e., Flight schedule, crew flight allocation, corporate payment gateway, cabin crew performance, ERP inventory, ERP Finance, ERP Payroll, Reconciliation, etc.) using multiple technologies (TIBCO BW, Powermart Informatica ETL, PLSQL, Web API,DOT Net). •Design end-to-end solution, development, and implementation of in-house .Net based and Oracle-based thick client-based application to facilitate Emirates Group Security, Cashiers, Service delivery finance and supply chain department and Retail’s service administrators to perform and monitor daily sales activities, reconcile transactional information, manage manual discrepancy submissions and control interfaces. •I am responsible for overseeing and managing lead requirements discovery, solution design based on business requirements, user story writing, feature development, and conduct user acceptance testing to partner with the executive business teams to identify key capabilities needed as well as identifying potential issues and risks. •I am responsible to facilitate the Cybersecurity, PCI compliance, and regulatory audits with internal and external auditors, I need to make sure that applications are upgraded with the latest software technology stacks and all hardware and OS-related vulnerabilities are removed. •I am part of strategic growth initiatives, working with external vendors to take solutions from the ideation stage to production at the global level. This includes conducting POC, assess RFI and RFT’s, and evaluate new vendors, executing and discovering new creative ideas and solution subsets. •Architect and Design Dashboards, Data Marts, Reporting/Graphing, did Data modelling, Data Analytics and Data Discovery which ultimately improve business processes using tools like Microstrategy, Business Objects Webi and Deski, etc.--
Development Lead 09/2005 - 02/2008
The Resource Group, Lahore, Punjab Pakistan
Industry: BPO, IT Services
Managed the full stack development, implementation, and coordination of multiple large-scale BPO projects with international clients whose combined value exceeded 6 million dollars over an 8-month period.
• Design core architecture to develop call centre campaigns in hybrid languages based on the lead’s geographic location. • Create a strategy for establishing a secure and well-managed enterprise development environment • Utilize native Strata Soft and Mercury Dialer services to meet the firm’s technology and resiliency requirements • Setup quarterly goals, resource estimation along with top management. • Establish and implement monitoring and management infrastructure for both availability and performance. • Work on-site with partner company BPO3 in Tampa, FL to create new call center campaign architecture strategies for one of our major clients Bank of America. • Provide technical and domain-level; expertise for new campaign products as well as changes to existing products • Designs develop, tests debugs and implements Dialer components, software tools, and utilities. • Ensures that system improvements are successfully implemented and monitored to increase efficiency. • Design, implement, test, debug and document integration solutions and enhance existing components to ensure that software meets the client's needs, while in compliance with applicable regulations and processes. • Conduct design and code reviews to ensure code developed meets or exceeds coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines. • Ensure all quality system, regulatory, legal, and business requirements are met in the course of product development and market delivery • Devise and implement efficient and adequate procedures for data handling and analysis and ensure timely support of the day-to-day end users' needs in data extraction and management. • Act as the subject matter consultant with regard to data processing and analysis. Conduct comprehensive analysis on all KPIs to enable decisions for continual improvement. • I used to work closely with on-floor CSR agents to help them with inbound and outbound call operations.--
Sr. Software Engineer 02/2004 - 09/2005
Print MIS, Lahore, Punjab Pakistan
Industry: Printing, Software , Web Services
I worked as a Lead Full Stack Software Engineer on the company’s core printing product (ERPO) and was responsible for the development of 70% of the total product.
• Major module I developed includes Print Estimation, Printing, and Labelling, Job Ticketing, Invoicing, Purchase Orders, Delivery Notes, Inventory control, CRM, POS, Customer and Supplier Management wizards, Dynamic Reporting, and User Access management. • I was solely responsible for the development of a secure licensing and module-level product activation system using Aladdin USB Dandles by writing custom code. • Provide specialist domain, product, technology, and project management consultancy to support customers and Sales & Market Development as required. Manage delivery and implementation of external projects as per signed-off contracts/Plans. • I developed the robot app using VB6.0 which upgrades the EPRO client database with the latest data structure without losing any data in a secure environment saving 80% of development efforts. • Explore and create new creative ideas as per the growing printing industry to make the product more dynamic, robust, user-friendly, and secure. • Design and Develop UI/UX, Front end, and backend code for multiple E-Commerce projects using ASP.Net and SQL Server. • I have headed the entire product support operation and was in direct contact with international clients all around the world to record and solve their product-related technical and business queries using the bug tracker. • I spoke for the product demo remotely to new potential clients internationally. • I make sure end-to-end service management for the business product by ensuring continuous improvement, driving operational efficiency, ensuring high-quality standards, and customer satisfaction. • I oversee the recruiting, interviewing, and hiring of new staff.--
Software Developer 08/2003 - 12/2004
Logix Technologies, Lahore, Punjab Pakistan
Industry: Web Development, IT
Full Stack Software Development using classic Asp and SQL Server / MS Access
Web Development using ASP 3.0, MS SQL Server,MS Access,VB Script, CSS< Java Script Software Development using VB 6.0, MS Access Documenting user requirements. Testing and implementation--

Hamdard University 09/1999 - 08/2002
Lahore, Punjab, Pakistan
Degree: Bachelor's Degree
Major:Software engineering
Minor:Business Analysis
Obtain 89.25% marks CGPA 3.53/4.0

Adeel Anwar Tech Lead, PMP, Business Analyst, Product Manager, Product Owner