Highlights:

Skills:P&L, Relationship Building and Communication, Strategic Account Management, Technical Proficiency and Product Knowledge, Data-Driven Insights and Analytics, Proactive Leadership and Change Management, Data Analytics and Reporting, Technical Product Knowledge, Customer Onboarding and Training, Renewal Management and Churn Prevention, Project Management Tools and Techniques, Customer Feedback Collection (NPS) and Analysis, Service Level Agreement (SLA) Management, Business Process Automation Tools, Data Analysis, Document Management System, Process Planning and Execution, Issue Resolution and Account Receivable, Collaboration, Risk Register, Problem-Solving and Critical Thinking, Relationship Building and Networking, Customer Advocacy and Empowerment, Team Collaboration and Cross-Functional Skills, strategies marketing inititives

Goal:"To leverage my extensive experience in CSM strategy execution and project management within the Telecom & IT-ITeS sectors, coupled with my expertise in techno-commercial aspects, to drive transformative initiatives and lead cross-functional teams towards achieving organizational excellence. With a strong foundation in ITIL practices and AWS certification, I aim to spearhead innovative projects that optimize operational efficiency, enhance customer experiences, and drive sustainable growth. As a Rotarian ID: 8327964 and Gujarat Governor Awardee, I am committed to fostering community engagement and social responsibility through my professional endeavors, contributing to both business success and societal impact on a global scale.