Highlights:Project developed in Mexico with Trimble Company and with CSG Internacional company project developed in Colombia.

Skills:Communication Skills, Leadership Skills, Customer Service Skills, Creative and Critical Thinking, Analytical and Conceptual Skills, Technical, Oral (Spoken) Communications, collaboration, conflict management, and conflict resolution., motivational and negotiation strengths

Goal:Product Owner, Project Manager or Technical Support Analyst

Certification:ITIL V3, CSPO(Certified Scrum Product Owner), SFC(Scrum Fundamentials)

Project manager / Product Owner 04/2018 - 02/2020
Veltec - A Trimble US Company, Londrina, Parana Brazil
Working as Project Manager and Product owner together with the development teams.
? Working as Project Manager in multifunctional squads. ? Responsible for manage time, delivery and implementation of projects in the customer ? Responsible for creating, refining and maintaining the scope of the requirements from the customer in the project scope statement of the technology products. ? Responsible for identifying pains and creating hypotheses for user stories in the project scope statement ? Application of MVP concepts and definition of project epics. ? Responsible to create and manage the backlog of what in be developed and delivery for the customer using the Jira and Trello tools ? Solid knowledge of the Project Management, Scrum framework and agile methodologies, organizing and guiding the ceremonies ? Also acting in the strategic prioritization of the roadmap of the products and projects and in the life cycle of the company's products ? Responsible for other activities in the Product sector, such as creating promotional material and product training and supporting users--
Technical Support Analyst 07/2015 - 03/2018
CSG International US Company, Londrina, Parana Brazil
Working with delivery projects and support for customers from Latim America and North America
? Responsible for providing level 2 support to International and National Companies in the Telephony sector. ? Ability to survey system needs and identify improvements, proposing appropriate solutions to meet demands, ensuring satisfaction in the projects carried out. ? Experience in assisting in projects developed and delivered. ? Experience in validations on servers based on Unix / Linux systems and experienced in solving technical issues of the data processing product.--
I T Analyst 01/2015 - 07/2015
Rota indústria, Londrina, Parana Brazil
Working as Project Manager in multifunctional development teams.
? IT sector management and support ? Experience in carrying out new improvement projects and implementations in the ERP software. ? Experience in development and management of infrastructure improvement projects in the IT sector. ? Responsible for managing the internal network and IBM and HP servers. ? Answering user calls and support and administration of the company's Computers and Structured Network--
I.T analyst 11/2010 - 12/2014
RGR Conexões, Sao Paulo, Sao Paulo Brazil
Working as a manager of the IT sector
? Responsible for managing the T.I sector. ? Starting and managing new projects and activities for the sector; focused on systems and infrastructure. ? Experience in providing users support in ERP TOTVS software and provide support for the users ? Administration of Windows Server 2008 and 2012 ? Administration of database SQL SERVER 2005, SQL SERVER 2012 ? Worked managing and the support the maintenance of the Computers and the Structured Network of the company--

University of Technology ENIA 01/2010 - 07/2012
Sao Paulo, Sao Paulo, Brazil
Degree: Bachelor's Degree
Major:Databases Technology
Gradueted in Databases Technology such Microsoft and Oracle and Managing project for IT

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