Highlights:

Skills:Hardware and software troubleshooting and configurations, Such as Desktop/laptops, Industrial and Photocopier Printers Installation/configuration and troubleshooting, Active directory, HelpDesk

IT Technical Support 02/2017 - current
Chow Chin loy, Selangor , Batang Berjuntai Malaysia Malaysia
Industry: IT
Technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications and 4 years+ of experience working as an IT Support Technician.
-Working with the internal employees to identify computer problems and advising on the solution. -Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, and customer service. -Troubleshot devices, updated systems, and provided excellent customer service, ensuring all-time great client satisfaction. -Major roles for EUC are managing the Ticket Management System. As first-level support. -Provided beneficial professional technical support to colleagues and clients on any IT hardware and/or software-related issues. -IT Assets warranty claim handling, worked closely and effectively with vendors to replace/repair defective hardware. -MES (Manufacturing Execution System) software Installation and configuration -create an account and give access for software-based -Hostname creation and configuration -Troubleshooting software issues related MES system--

Nepal Softech College of Computer Engineering 09/2012 - 10/2015
Saptari, Rajbiraj, Province No.02, Nepal
Degree: Associate's Degree
Major:Computer
Practiced troubleshooter with excellent diagnostics and repair abilities Troubleshooting through Remote assistance

ANIL