Highlights:Brazilian, English-Portuguese-Spanish trilingual, Customer Service, Hospitality, and Tourism professional. I bring 10+ years of combined experience in leadership and supervision in restaurants, front desk, and concierge in Restaurants of medium and large Hotels. I have a bachelor’s degree in Tourism with a Hospitality Management Program at Rosen College / UCF. I am passionate about obtaining results by being a self-starter, independent, a fast learner, proactive, and exceptionally communicative. I consider myself sales and performance-driven, forward-thinking, creative, dynamic, and resourceful. I thrive in fast-paced environments, being an avid learner and multitasker. My other skills include writing, digital marketing, and social media management. I am passionate about process improvement, creating training strategies, and developing solutions strategies to increase efficiency, referrals, and revenue. As a leader, I believe the key to important results is teamwork, creating trust, and relationship building among peers, customers, and cross-functional partners. I am seeking to obtain a sponsored visa, willing to relocate anywhere in the United States.

Skills:hospitality, Tourism, Lifestyle Manager, customer service

Certification:2014- American Hospitality Academy’s Internship & Professional Development Training Program at Marco Island –FL- USA. Training and Professional Development in Food and Beverage. 2009- University of Central Florida- Rosen College of Hospitality Management Orlando- FL. Hospitality Management Program. 2007 - Universidade Católica de Goiás- Goiânia-GO-Brasil- Bachelor of Tourism

Honor:- Goals of spend, conversion, SLA and positive feedbacks achieved for 5 years at Ten Group Concierge Services; - Named "Rock Star" for the months of March and April 2013, with the best feedback reviews at the JW Marriott Marco Island Beach Resort; - Won the “2013 Entrepreneur” award for being responsible for the biggest espresso sale of the year at Cafeteria Café San Marco, at the JW Marriott Marco Island Beach Resort; - Best seller for three consecutive months in 2008, at Outback Steakhouse; - Nominated Orlando Specialist by Ten Group; - Orlando Expert Certified by Visit Orland; - Certified Universal Orlando Resort Specialist by UnivesalandU.

LIFESTYLE MANAGER PREMIUM SENIOR II 09/2017 - 11/2022
Ten Group Concierge Services, São Paulo, SP Brazil
Industry: Hospitality
Providing luxury travel and entertainment Services.
• Provided luxury travel and entertainment Services to the members of the Morgan Stanley, and Itaú The Assistant accounts. • Supplied concierge services for Visa Platinum and Infinite, American Express Platinum and Centurion, and Mastercard Platinum and Black customers. Creating quotes for tickets, events, hotels, airline tickets, restaurant reservations, and delivery of gifts, among others. • Planned and organized travel itineraries, ensuring a high level of service and exceeding customer expectations. • Helped the concierge team with their requests, solving problems with creative solutions. • Showcased leadership and leverage by training employees of Ten Group offices and future Specialists and leading by example.--
Head Server and Trainer 05/2015 - 11/2015
Fairview Country Club, Greenwich, CT United States
Industry: Hospitality
Performing the role of attendant at the Country Club, also working in banquet events, private parties and golf outings.
• Performed the role of the main attendant at the Country Club, also working in banquet events, private parties, and golf outings. • Acted as a sales representative, making meal suggestions for club members, offering wines and cocktails, having full knowledge of the menu, suggesting menu specialties, and wine lists, and leading the waitstaff. • Collected payment from customers at the end of the meal, utilizing Jonas System (POS systems) and processing any credit card transactions.--
Head Server 11/2014 - 05/2015
The Club and Spa at Fiddler’s Creek, Naples, FL United States
Industry: Hospitality
Sales representative.
• Acted as a sales representative, suggesting menu specialties, and wine lists, and leading the waitstaff. • Served food and beverages to guests during meals or receptions, having full knowledge of the menu taking orders for special, and making sure that guests’ needs are met throughout the meal or event. • Arranged for a special menu, and private events for club members with the event planner, florist, musicians, and other service providers. • Collected payment from customers at the end of the meal, utilizing Jonas System (POS systems) and processing any credit card transactions.--
Food and Beverage Trainee 02/2013 - 02/2014
JW Marriott Marco Island Beach Resort Marco Island,FL., Marco Island, FL United States
Industry: Hospitality
Experience being captian of room service, barista, cashier and trainee supervisor and also table attendant.
-• Provided a pleasant and efficient customer-focused experience. • Registered meal orders on a cash register or input orders on a computerized device via a point of sale (POS) platform by scanning items, and itemizing and totaling customer purchases. • Became Captain of Room Service, having full knowledge of the menus, prices, and services that the hotel offers, being able to fulfill requests via telephone and answering specific requests from guests and delivering them; • Acted as barista, cashier, and trainee supervisor at Café San Marco having knowledge of all store products, payment processing, and management decisions. • Acted as cashier, and table attendant, and was responsible for requisitioning products from the “Pazzis 400” restaurant.--
Lobby Concierge 10/2008 - 03/2009
Polynesian ResortWalt Disney World, Orlando, FL United States
Industry: Hospitality
Lobby Concierge at the Polynesian Resort.
• Acted as Front Desk, Lobby Concierge, Marketing Associate, Runner, Back Office, and Trainer. Showcasing proficiency and utilizing Guest Service Principles in all these areas. • Welcomed guests, checked in/out, and processed payment and ticket purchases. • Answered phone calls and made reservations for restaurants and shows through operating systems. • Continued production and increased revenue for the Resort. • Utilized numerous computer programs to capitalize on the total Guest experience. • Owned each Guest situation by applying the Guest Service Principles, solution-based mindset. • Prioritized efficiency and courtesy when addressing Guest concerns to turn losses into wins. • Collaborated with multiple lines of business to solve for yes and resolve Guest conflict. • Created meaningful and unique experiences for customers by designing customizable itinerary or services. • Persistently engaged guests by answering questions, providing directions, and accommodating their needs • Navigated several software systems to confirm, modify, and adjust dining & resort reservations. • Evolved relationships with guests and Cast Members to provide consistent and exceptional service.--
Head Waiter and Trainer 01/2008 - 09/2008
OUTBACK STEAKHOUSE, Goiânia, go Brazil
Industry: Food and Beverage
Head waiter and trainer
• Assisted with staffing levels and determining which staff are assigned to each shift. • Acted as assistant to the manager, ensuring all employees were maintaining high-quality standards consistent with the Outback brand including, hiring, development, training, and counseling, as appropriate. • Shared the vital responsibility to recruit, interview, and hire staff. • Championed development paths for employees, facilitating them to reach their career goals. These development paths provided the roadmaps for internal promotions. • Enforced safety and sanitary practices and maintenance. • Ensured compliance with operational standards, company policies, federal/state/local laws, and ordinances. • Responded to guest comments, looking for the opportunity to build guest count while educating and empowering employees to act in a similar capacity. • Led by example by setting excellent customer service and work standards. • Demonstrated knowledge of the entire menu and preparation. • Engaged in community and market-related opportunities at the restaurant.--

Universidade Católica de Goiás 02/2003 - 02/ 2007
Goiânia, GO, Brazil
Degree: Bachelor's Degree
Major:Tourism
Bachelor of Tourism.

Camila Lopes -Resume