Highlights:

Skills:

Certification:Bloomberg Market Concepts, Wes BS certification in Economics

CASHIER/CUSTOMER SERVICE 01/2016 - 09/2017
Banco Bisa SA, la paz, murillo Bolivia
Industry: Banking
Responsible for Processed POS transactions, including checks, cash, and credit purchases or refunds. Counted cash in register drawer at Start/ End Scheduled shift. Led daily operations (verifications, payments, withdrawals, deposits, global transactions); trained / onboarded staff
• Extensive customer contact, in-person as well as telephone contact, answered questions, and provided general assistance with problems, concerns, and inquiries regarding accounts, payments and etc. • Update customers Data like loan’s payment, bank accounts, and personal information • Performed general clerical duties including, but not limited to typing, filing, 10-key, data entry, money collection, and record-keeping. • Partnered with Bank Manager and Head Teller to achieve branch’s daily operations; handled administrative duties • Collaborated with other employees to ensure smooth transitions for customers toward a successful delivery appointment. • Provided quality customer service, handled all customers' needs and maintained high customer satisfaction. • Supported a strong team, worked with team members on switching tasks flexibly, and retained full efficiency. • Recognized by supervisors for offering recommendations, providing accommodations, and being helpful and resourceful. • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. • Handled, organized, and balanced ~$60,000 in cash daily, exceeding service goals by minimizing Customer wait times and accurately and efficiently processing customer transactions--
STUDENT INTERNSHIP 08/2015 - 12/2015
GOBIERNO AUTÓNOMO MUNICIPAL LA PAZ, la paz, murillo Bolivia
• Planned and executed activities to encourage people to consume national products. • Foster relationships with sales and retail partners which resulted in increased sales opportunities. • Facilitated in the entire brand process to ensure that the integrity and image of the brand is projected correctly in the marketplace
• Being a member of a global operational team across multiple regional offices • Supported the production of handicrafts that ensure the growth and development of the artisanal sector. • Collaborated with design/creative teams on design calendar, product development and approval process. • Planned and executed activities to encourage people to consume national products. • Evaluated product selling and strategized with sales teams on inventory positioning • Planned, prepared, and participated in weekly meetings and events.--
SUPERVISOR 11/2012 - 05/2013
Enrines SA, la paz, murillo Bolivia
Industry: Marketing
• Adjusted job assignments and schedules to keep pace with dynamic business needs, employee knowledge, and customer demands. • Provided positive and constructive feedback via one-on-one meetings and coaching sessions. Conducts weekly performance reviews.
• Facilitated the preparation of the annual budget and control of costs. • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. • Supervise up to 30 cross-functional staff by performing quantitative analyses and ad-hoc reporting to monitor performance and trends • Networking and collaborating with leaders across the Event Operations organization to strategically solve problems and influence upcoming projects • Capturing and tracking project issues and assisting with the resolution • Performs office process pursuant to firm guidelines--

Universidad Mayor de San Andres 02/2011 - 08/2017
la paz, murillo, Bolivia
Degree: Bachelor's Degree
Major:Economics
Minor:Productive Development
Economics is the study of how people allocate scarce resources for production, distribution, and consumption, both individually and collectively. It studies how individuals, businesses, governments, and nations make choices about how to allocate resources. Economics focuses on the actions of human beings, based on assumptions that humans act with rational behavior, seeking the most optimal level of benefit or utility.

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