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Dharmendra Rahevar

Ahmadabad Gujarat, India

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: hotel manager, Director Of Operations

  • Occupation: Management

  • Degree: Bachelor's Degree

  • Career Level: Experienced

  • Languages: Fluent English

Career Information:

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Highlights:An astute hotelier with 17 years of experience, focused on increasing the expertise in overall Hotel Operations and Management. Adaptive and deadline-oriented with confidence to execute and achieve the revenue & guest service budgets in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering effective communication, strong leadership and accurate decision making.

Skills:General Administration, Hospitality, Sales & Marketing, Revenue Management, Operations Management, Hotel Operations, Food & Beverage Management

Goal:Service-oriented problem-solver with good judgment and passion for hospitality business, seeking position as a Hotel Manager in USA. Coming with 17 year of hotel op experience, superior communication and interpersonal skills, a positive attitude, and Bachelor’s degree in Commerce & Hospitality Management.

Certification:Post Graduate (D) in Hotel Management Certificate in Food & Beverage Bachelor Degree in Commerce

Honor:Best Four Star Hotel in Gujarat Winner - 2019 Best Four Star Hotel in Gujarat Winner - 2021 Best Hotel Restaurant in Gujarat Winner - 2020 Above awards won by the Hotel under my leadership


Experiences:

Hotel General Manager 04/2018 - current
Sarovar Hotels & Resorts Pvt Ltd, Bhavnagar, 364002 India
Industry: Hospitality
The role involves to determine key success criteria for achieving business plan and goals & includes key responsibilities such as: To manage all aspects of the business. Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
To manage all aspects of the business. Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals. Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Responsible for the development and execution of business plans, including sales & marketing plans. Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio. Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories. Represent the hotel in appropriate hotel, tourism and business associations. Responsible for strong community involvement. Create an environment that ensures 100% Guest Satisfaction. Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests. Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required. Recruit, supervise, coach, discipline and evaluate direct reports. Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards. Any other tasks pertaining to this position as required or assigned.--
Hotel General Manager 07/2015 - 03/2018
Fern Hotels & Resorts Pvt Ltd, Vadodara, Gujarat India
Industry: Hospitality
The role involves to determine key success criteria for achieving business plan and goals & includes key responsibilities such as: To manage all aspects of the business. Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals. Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Responsible for the development and execution of business plans, including sales & marketing plans. Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio. Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories. Represent the hotel in appropriate hotel, tourism and business associations. Responsible for strong community involvement. Create an environment that ensures 100% Guest Satisfaction. Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests. Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required. Recruit, supervise, coach, discipline and evaluate direct reports. Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards. Any other tasks pertaining to this position as required or assigned.--
Front Office Manager 12/2013 - 06/2015
ITC Hotels Ltd, Vapi, Gujarat India
Industry: Hospitality
Responsible to Manage & Control all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Responsible to Manage & Control all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, policy and procedure implementation and enforcement and meeting participation and facilitation. Constantly be aware of new market trends, upcoming events and conferences and activities of competitors. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements in accordance and in compliance with Company's standards. Implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Conduct weekly Revenue meetings in conjunction with Director of Sales and General Manager for up selling technique, preparation and monitoring budgets, volume forecasting, and credit limit check.--
Front Office Manager 01/2011 - 11/2013
Country Inn & Suites by Radisson, Ahmadabad, Gujarat India
Industry: Hospitality
Responsible to Manage & Control all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Responsible to Manage & Control all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, policy and procedure implementation and enforcement and meeting participation and facilitation. Constantly be aware of new market trends, upcoming events and conferences and activities of competitors. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements in accordance and in compliance with Company's standards. Implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Conduct weekly Revenue meetings in conjunction with Director of Sales and General Manager for up selling technique, preparation and monitoring budgets, volume forecasting, and credit limit check.--
Assistant Front Office Manager 01/2009 - 11/2010
Holiday Inn London Gatwick, Crawley, Harrow United Kingdom
Industry: Hospitality
Assist in the day-to-day operation of the hotel front office.
Assist in the day-to-day operation of the hotel front office. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labour costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. Review and resolve dispute accounts and Housekeeping discrepancies. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.--
Assistant Front Office Manager 05/2007 - 12/2008
Crowne Plaza Richmond West, Richmond, Virginia United States
Industry: Hospitality
Assist in the day-to-day operation of the hotel front office.
Assist in the day-to-day operation of the hotel front office. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labour costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. Review and resolve dispute accounts and Housekeeping discrepancies. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.--

Education:

Gujarat University 06/1998 - 03/2002
Ahmadabad, Guj, India
Degree: Bachelor's Degree
Major:Accounting & Auditing
Minor:Statistics
Bachelors of Commerce Degree


Swiss Hotel Management School 01/2003 - 02/2004
Montreax/Caux, Caux, Switzerland
Degree: Professional Degree
Major:Hotel Management
Minor:Food & Beverage
Post Graduate (D) in Hotel Management

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