Highlights:Talented accounting and finance expert with over 3 years experience in account receivables, account payables, bank reconciliation and customer service with a solid track record of first time resolution and ensuring company goals are met.

Skills:Microsoft Excel, Sage 50, Sage 50

Goal:I am dedicated to mastering the role of an Accounting Expert and further developing my skills in all accounting softwares. I am also keen to take more responsibility within the team, particularly through career opportunities like the CPA US and contributing to special project.

Membership:Professional Accounting Students Association (PASS), Lagos state chapter

Certification:1. Higher National Diploma in Accounting and Finance. 2. National Diploma in Accounting and Finance. 3. Secondary school leaving certificate.

Honor:1. 4th Best Graduating student in the department of Accounting and Finance (2021/22) academic session.

Customer Experience Expert 05/2023 - current
The United Bank for Africa, Lagos Island, Lagos state Nigeria
Industry: Finance and Banking Sector
I am currently working at the United bank for Africa (UBA) as a customer experience expert, my job duties is to attend to all customers complaints/request and enquiries.
Job description Provide a positive customer experience with fair, friendly and courteous service. Resolved customer’s issues and answered inquiries. Reviewed customer’s complaints and feedbacks. Follow up on all customer’s complaints and ensuring accurate resolution within the turnaround time. Ensured effective and efficient response to client’s suite platforms with quick resolutions. Monthly report of all resolved customer’s complaints.--
Reconciliation and Record Officer 02/2020 - 09/2021
The Intergrated Corporate Service Ltd, Mushin, Lagos state Nigeria
Industry: Human Resources
I worked at the integrated corporate service Ltd as a record and reconciliation officer with the job description below; Assisting in the record of all staff files on the database. Collating and Sorting of all staff records. Filing of all documents of staffs in their respective files. Monthly reconciliation of all received staff records into the unit. Attending to all internal requests of staff files. Ensuring all requested staff files has been returned to their appropriate cabinets. Record of all received staff files into the record unit
Job Description Assisting in the record of all staff files on the database. Collating and Sorting of all staff records. Filing of all documents of staffs in their respective files. Monthly reconciliation of all received staff records into the unit. Attending to all internal requests of staff files. Ensuring all requested staff files has been returned to their appropriate cabinets. Record of all received staff files into the record unit--

Yaba College of Technology 04/2017 - 02/2023
Yaba, Lagos state, Nigeria
Degree: High School Or Below
Major:Accounting and Finance
I graduated from the prestigious school Yaba college of Technology, Yaba, Lagos State with a distinction in Accounting and Finance (3.69/4.00)

Dolapo David Peter Dolapo David