Highlights:

Skills:Organizational, Microsoft Office, Analytical, Bi-Lingual, Communications, Training, Customer Service, SEO/SEM, Social Media, Marketing, Scheduling, Business Process

IT Consultant 02/2020 - 10/2020
BRVSystems, LLC, Raleigh, North Carolina United States
Industry: Information Technology
BRV Systems provides business consulting services to organizations seeking to restart their sales engines, rejuvenate customer experience and reenergize organizational focus. Engaged with customer and marketing firms to help define and document companies marketing plan.
1. Provided strategic input to business use case design for CRM workflow definitions Provided quality assurance (QA) testing on changes we made within CRM modules and database layouts 2. Provided technical support to senior consultant with import and export of all data within CRM tool 3. Collaborated with marketing team and sales team to develop critical marketing campaigns to capture new business--
Operations Manager 04/2017 - current
Rome Transfers Agency, Rome, Lazio Italy
Industry: Travel and Logistics
Operations manager with 5+ years of experience in logistics planning, scheduling of corporate events, developing procedures and training material for staff. Strong communication skills, organized, with a track record of success.
Managed full-cycle customer operational functions with emphasis on championing the company brand, develop processes to safeguard for optimal customer experience and ensuring the company’s internal and external communication was efficient, effective, and properly translated when required. 1. Responsible for overseeing the daily operations of the organization and managing the effectiveness of our employees and the organization. 2. Managed the policies and governance of business activities between international customers and accounts. 3. Lead in the development and design of a new employee training program for new hires 4. Took ownership of all marketing strategies, programs, and campaigns to help drive new opportunities for sales teams. 5. As marketing manager, I created marketing campaigns for our social media presence on Facebook, Instagram and Twitter which resulted in an increase of 5X in new customer revenue. Managed three marketing associates to run our campaigns and tracked all new leads using salesforce.com. 6. Increase margins and profit of the company by developing new processes to remove wasteful activities and improve efficiency. 7. Accounting responsibilities include managing payment runs of approximately $50,000 per month and reworking AR process which improved payments from 90 days to 45 days lead times. 8. Managed corporate relationships which included negotiating rate contracts and large event agreements. 9. Managed complaints and feedback from customers and defined strategy and approach as to how to best rectify and implement improvements. 10. Managed internal and external teams between 5 – 15 employees at any given time. 11. Primary point of contact managing and coordinating responses to emergencies that occur during events or tours. 12. Ensured price efficacy, trip quality and brand integrity by cultivating strong relationships with remote team guides, hotel owners, transportation providers, activity providers, and inbound operators to provide exemplary service.--
Food and Forestry Internship 01/2015 - 01/2016
Ministry of Agricultural Policies, Rome, Lazio Italy
Industry: Government
The Ministry, based at the Palazzo dell'Agricoltura in Rome, produces and coordinates government policy on agriculture, forests, food and fisheries at national, European and international levels.
Provided support functions for the Deputy Minister’s Secretary which included managing general front office communications and took on the responsibility of managing the external communications with media via e-mail, web and phone interviews. Responsibilities also included maintaining detailed information for all critical data captured during the interviews and submitted legal documentation to the appropriate internal parties.--
Consulate Internship 01/2014 - 01/2015
Romanian Embassy, Rome, lazio Italy
Industry: Government
Visas and consular services
Main point of contact for Romanian citizens and Italian authorities when conflict resolution was required coupled with the responsibility to help expatriates meet Italy’s legal requirements. During this internship I individually managed over 2000 Romanian expatriates abroad ensuring proper legal compliance and was responsible for the scheduling and organization of over 1500 appointments with expatriates.--

University of Craiova 08/2001 - 05/2005
Craiova, Oltenia , Romania
Degree: Bachelor's Degree
Major:Literature
This degree provided the basic theoretical knowledge and operational skills in the pedagogical and methodological- didactic sciences.