Highlights:

Skills:Front Desk, Concierge, Housekeeping

Concierge 05/17 - current
Sandals Resorts International, Ocho Rios, St. Ann Jamaica Jamaica
Industry: Tourism and Hospitality
As A Service professional, I pride myself on giving The Guests a most memorable experience through meeting and exceeding their expectations on a daily basis
• Conducting Personalized Check-Ins • Meeting and Greeting Club Level Guests as per SOPs • Conducting Room checks on a daily basis as per SOPs • Processing Guest information: Payments, Charges, Check-Ins and Check-outs • Executing Personalized WOW services as Per SOPs • Proactively discerning Potential Guest services Challenges and resolving them • Anticipating Guests unexpressed needs and fulfilling their needs as a WOW • Serving as a Public Relations Agent by Introducing the Guests to the Brand through Good Knowledge of the Brand • Upselling of Special Amenities to boost the revenue stream--

Gift Academy 09/2016 - 07/2017
Ocho Rios, St. Ann Jamaica, Jamaica
Degree: High School Or Below
Major:Caribbean Examination Council Exams
Mathematics English Principles of Business Social Studies

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