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Juan Polania

Bogota Bogota DC, Colombia

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: International business administrator, business development manager

  • Occupation: Business and Finance

  • Degree: Bachelor's Degree

  • Career Level: Qualified

  • Languages: English, spanish and portuguese

Career Information:

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Highlights:I am currently working in the logistics sector for Evans Logistics, coordinating the transportation of all Caterpillar loads for LTL. Additionally, I have more than 2 year of experience in the customer service sector, in which I have learn persuasive speaking skills, empathy, adaptability, clear communication, self-control, taking, responsibility and patience. I learned these skills at companies like Teleperformance for the Ebay campaign and Sutherland for the At&t campaign.

Skills:Logistic, Dispatcher, Truck, co-ordinate activities, Schedule assignments, Vehicle records, microsoft office, Word, Excel, Power point, Outlook, Mercury gate, Caterpillar system, lean six sigma yellow

Goal:My main goal is to end managing my own group for logistics in a great company. Controlling the loads, ships, their times and pick up & delivering goods fulfilling the promise of value.

Membership:International Administrator. Logistics Manager.

Certification:• Bachelor’s Degree in international business. University of the Sabana. • Specialization in Logistics management (Post graduate degree) University of the Sabana. • Yellow belt Lean Six Sigma. • Specialization in logistics management - Universidad de la Sabana. • Universidad de la Sabana- International Business Administration 2018. • San Juan Del Camino School 2011 • English level B2 Berlitz - Wall street English 2019 • Portuguese Level 5 IBRACO 2017 • Frances French Alliance A2 2016 • International strategic management 2016 Universidad de la Sabana • Commercial management 2015 Universidad de la Sabana • Financial management 2015 Universidad de la Sabana • Customer loyalty & fidelization Universidad de la sabana 2015 • Consumer Psychology 2014 Universidad de la Sabana • Managing Global virtual teams 2014 Universidad de la Sabana • Advanced mathematics arithmetic, algebra 1, algebra 2, geometry, trigonometry, probability and statistics, problem solving, pre-calculus, differential calculus, and integral calculus. IPLER 2012.


Experiences:

Logistics account Executive 10/2023 - current
Smarter Logistics LLC, , United States
Industry: 3PL | FREIGHT BROKERAGE | Trucking Transport FTL
As a Logistics Account Executive, my days are dynamic and fast-paced. Each morning, I start by reviewing our current client accounts and assessing their shipping needs. I promptly follow up with any pending orders, ensuring that deliveries are on schedule and customers are satisfied.
A significant part of my day involves prospecting for new clients. I research potential businesses that could benefit from our freight brokerage services. This involves identifying companies in need of efficient shipping solutions, understanding their unique requirements, and reaching out to establish connections. I draft compelling proposals and presentations, emphasizing how our services can streamline their logistics, save costs, and improve overall efficiency. Once I engage with potential clients, I conduct detailed discussions about their shipping needs. This involves understanding the nature of their products, delivery timelines, budget constraints, and any specific requirements they might have. I collaborate closely with our operations team, ensuring that the logistics strategies we propose align seamlessly with our capabilities. Negotiating rates and terms is a crucial aspect of my role. I work tirelessly to secure the best deals for our clients while ensuring profitability for our company. Building strong relationships with both clients and carriers is essential; clear communication and trust are key in the logistics industry. Problem-solving is a daily challenge. Whether it's addressing shipping delays, route optimization, or unexpected issues, I work closely with our operations and customer service teams to find swift and effective solutions. Maintaining open communication channels with clients is paramount; I keep them informed about their shipments, providing updates and addressing any concerns promptly. In addition to client-focused tasks, administrative duties are part of my routine. I ensure that contracts, agreements, and records are meticulously maintained. I analyze sales data, track our performance against targets, and prepare detailed reports for management, highlighting our achievements and areas for improvement. At the end of each day, I reflect on the connections made, deals closed, and challenges overcome. The role of a Logistics Account Executive is not just about moving goods from one place to another; it's about building relationships, solving problems, and ensuring the smooth flow of commerce for our clients. It's a fulfilling and ever-evolving role that keeps me motivated and energized, knowing that each day brings new opportunities and challenges in the world of logistics.--
Sales Development Representative (SDR) 01/2023 - 08/2023
Rubini Solutions, , United States
Industry: Tecnology
As an SDR, my role revolves around constantly meeting withprospects. I am responsible for presenting demos to them andeffectively closing deals.
Building strong relationships with potential clients and providingexceptional customer service are essential elements of my role.Furthermore, I consistently track and analyze data, leveraginginsights to optimize sales strategies and drive improvedperformance.--
Business Development Manager 01/2023 - current
Add More Solutions, Bogota, bogota Colombia
Industry: Staffing
As the primary customer contact, my role involves nurturingpositive relationships and gaining a deep understanding of ourcustomers' goals and challenges. I collaborate closely with cross-functional teams to address our customers' needs effectively,delivering tailored solutions. By identifying upselling and cross-selling opportunities based on clients needs, I contributesignificantly to our company's growth and revenue generation.
In addition to this, I meticulously collect and analyze feedbackfrom customers, using their insights to enhance our servicescontinually. I actively participate in the development of customersuccess strategies, ensuring our approach is proactive andcustomer-centric. In my daily tasks, I communicate and professionally withcustomers through various channels, maintaining aconfidentciality. I am responsible for onboarding new customers,ensuring they have a comprehensive understanding of ourservices. Keeping accurate records of customer interactions,transactions, and feedback in our CRM system is vital to my role,enabling the company to track customer engagement effectively.My commitment to maintaining a high standard of service andprofessionalism is unwavering, making me a valuable asset to theteam and ensuring customer satisfaction at every step.--
Dispatcher Manager 01/2022 - 10/2022
Logiflex, Gary, Illionis United States
Industry: Trucking Transport FTL
In my position as a Dispatcher Manager, I held a pivotal role inmanaging the transportation of hazardous materials while ensuringstrict compliance with regulations. A significant part of myresponsibilities involved communicating with clients, providingtimely updates on the status of their orders, and addressing anyconcerns they had.
Furthermore, I played a key role in finding suitable loads,negotiating rates, and assigning them to our drivers, meticulouslyconsidering factors such as miles, Hours of Service (HOS),Estimated Time of Arrival (ETA), and other critical aspects. Idiligently entered load information into our TransportationManagement System (TMS) to maintain accurate records.--
Dispatcher Manager 10/2022 - 12/2022
Skylord LLC, Miami, Florida United States
Industry: Trucking Transport FTL
As the Dispatcher Manager for a FTL Company, I held a pivotalrole in ensuring efficient operations and seamless coordination.My responsibilities encompassed a range of tasks critical to thesmooth running of the logistics.
I communicated directly with drivers, facilitating effectivecommunication channels and addressing any concerns orinquiries they had. Another crucial aspect of my role was theidentification and negotiation of loads, carefully consideringrates to maximize profitability. With meticulous attention todetail, I assigned loads to our drivers, taking into accountfactors such as miles, Hours of Service (HOS), Estimated Timeof Arrival (ETA), and other logistical considerations.--
Agent for customer service - EBAY 03/2020 - 11/2020
Teleperformance, Bogota DC , Bogota DC Colombia
Industry: Customer Service
As an agent of the eBay Buyers department, I provide support to customers in the United States and Canada, to help them solve any type of problem presented on the platform when making transactions on the platform. In addition, the objective of this work was to generate a unique assistance experience for the user, where it is not only sought to solve problems, but also to exceed customer expectations.
Problem solving skills. Speaking skills, Empathy, adaptability, clear communication, self-control, taking, responsibility and patience--
Logistics coordinator 11/2020 - 01/2022
Leanstaffing / Evans Transportation, Bogota DC - Mineapolis., Bogota DC - MN Colombia
Industry: Logistics.
I am currently working in the logistics sector for Evans Logistics, coordinating the transportation of all Caterpillar loads for LTL. Our area of operation is the United States and Canada. Likewise, I oversee tracking, data entry, customer service and I also help with the documentation required for payments.
Data entry. Tracking. Document request. Some billing. Updates on the TM (transportation Management system)--
Customer service representative - AT&T 11/2019 - 03/2020
Sutherland, Bogota DC , Bogota DC Colombia
Industry: Customer Service
As an agent of the loyalty department for AT&T, my job was to present the client with personalized solutions to improve the services acquired, additionally, depending on the client's needs, special offers could be offered for the acquisition of products. Ultimately, the goal of the job was to provide highly rated customer service for customers to continue with the company. This work was focused on improving the user experience through this point of communication to improve the image of the company and to resolve any doubts and problems that the client might have in that interaction.
(Retention, Sales and Customer service)--
Community Manager - Marketing and client assistant 01/2019 - 11/2019
Blue Web services, Bogota DC , Bogota DC Colombia
Industry: Marketing / Customer Service
In the position of Community Manager I was in charge of generating content for different types of clients and also different types of audiences, also responsible for the management and development of the online community of various brands and companies in the digital world.
Also, within my functions was coordinating the team of designers and programming the type of content demanded by the client's strategy.--
Administrative Assistant – OIL & GAS. 05/2016 - 10/2017
Montecz S.A, Bogota DC , Bogota DC Colombia
Industry: OIL & GAS.
Support the operational processes of this area, where as a team we prepare management reports with objectives, goals and indicators compliance, likewise, we evaluate the development of the blocks which were operated by the company.
We made budgets for the development of activities. Likewise, provide support for translations with external clients of the company, international project proposals, management, and follow-up of clients.--
Administrative Assistant HS - University Internships 01/2016 - 05/2016
Montecz S.A, Bogota DC , Bogota DC Colombia
Industry: OIL & GAS.
In this area we operate the databases of the employees on site, in order to know the accident rates. Also, together with the HS specialist, the injured employees were monitored, to take actions and develop future prevention and education plans.
--
Administrative Assistant. Part time 05/2013 - 08/2016
Inversions Zambrano Pinzon & Asociados, Bogota DC , Bogota DC Colombia
Industry: Investments
Additionally, within my functions is to support the administrative areas, assisting in the evaluation of investment plans, profitability analysis, performance indicators and costs in the development of the company.
Support. Mangament. Billing. Documentation.--

Education:

Savannah College (Colombia) 07/2012 - 03/2018
Bogota DC , Bogota DC, Colombia
Degree: Bachelor's Degree
Major:international business
The Undergraduate Program in International Business Administration is aware of the conception of globalization in the current environment, which generates a particular field of study in organizations marked by internationalization processes. It applies concepts, techniques and administrative processes related to competitiveness in business through deliberate internationalization actions.


Savannah College (Colombia). 03/2021 - 03/2022
Bogota DC , Bogota DC, Colombia
Degree: Bachelor's Degree
Major:Specialization in Logistics management
The International School of Economic and Administrative Sciences presents the Specialization in Logistics Management, a program in the field of management training at the University. This specialization offers possibilities for professionals working in processes related to the supply chain to acquire new management tools for decision making and problem solving in logistics, transport, distribution, international trade, etc. The program follows a pedagogical process that combines cutting-edge theoretical models and engineering techniques with their practical application.

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