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Kush Bajpai

Contact Kush Bajpai
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Career Profile

Degree: Bachelor's Degree
Career Level: Experienced
Occupation: IT and Math
Career Title: Software Developers, Applications, Software Developers, Systems Software, Web Developers
Target Title: ServiceNow Developer, ServiceNow Sr. Developer
Skills: ServiceNow;JS;React.js;AngularJS;Jelly (servicenow);
Certification: Certificate in Information Technology (6 months) ServiceNow Certified Implementation Specialist - IT Service Management ServiceNow Certified System Administrator ServiceNow Micro Certification HRSD Integrations ServiceNow Suite Certification(ITSM)
Kush Bajpai is ServiceNow Developer, ServiceNow Sr. Developer(IT and Math) from Noida,Uttar Pradesh India.

Experience


1E Ltd. Noida, Uttar Pradesh India
Industry: Computer Software
02/2020 - current
Software Engineer - ServiceNow
Design and maintain Custom Apps on the ServiceNow platform, those which basically integrates with 1E Apps and push them to the ServiceNow store.
>Worked on custom applications like 1E CMDB Connect and 1E ITSM Connect. >Built components in Agent Workspace. >Integration of 1E apps with 1E Tachyon
Unifii Ltd Hyderabad, Telengana India
Industry: Management Consulting
01/2019 - 01/2020
ServiceNow Consultant
To work on implementation projects related to HRSD, PPM, and design service portal for customers.
• Delivered Jira integration project using REST web services. (3 people engaged including me) • Strong experience troubleshooting over Integration glitches. Worked on Science Logic. • Experience working on HRSD (HR Service Delivery). Customizations on ServiceNow HR case management module to support the development of custom reports, building widgets related to the HRSD portal. • Experience in customizations of PPM (Project Portfolio Management) Module e.g. configured project status reports widgets. • Experience in customizations of CSM (Customer Service Management) Module. • Experience working over UI Pages/UI Macros using Jelly Scripting. • Experience working over KPI’s, Reports, Metrics, Dashboards. • Development experience with the Service Portal, Service Catalog, and incorporating process automation strategies. • Implemented data sources and created transform maps to import data into Service Now via different data sources. • Troubleshooting and resolving issues related to configurations, scripts, and integrations (SSO, LDAP, and Web services) • Experience working on end to end ITSM implementation projects • Provide mentoring to peers, colleagues, and partners. Interacting directly with clients to gather requirements and implementing, in accordance with agile methodology.
HCL Technologies Lucknow, Uttar Pradesh India
Industry: Information Technology and Services
12/2016 - 12/2018
Analyst
Managed ITSM module in ServiceNow. As a part of support project, worked on a domain separated instance, resolving incidents, both with big fixes and enhancements.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes. • Implemented ServiceNow Kingston for a customer that involved the design of catalog items and implementing other modules like Service Portal, Incident, Knowledge. • Working upon ServiceNow Modules including Reporting and all ITSM Modules (Incident, Request, Change, Problem, Asset, Service Levels). • Worked on building SSO for a customer. • Executing implementation, troubleshooting, development, and configuration of ServiceNow Applications • Driving timely closure of all incidents and Service Requests conducting RCA of all incidents and preparing incident reports; conducting trend analysis to avoid recurrence of issues • Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes. • Participate as a technical consultant at project meetings. Present technical status and issues at milestone reviews. • Former worked as a shared resource in the support role. Played the role of Administrator in the entire BMC Remedy ARS ITSM suite. As a part of support activity, troubleshooting and resolving incidents with proper root cause investigation within the given SLA. Experience working with different forms of Remedy like Incident, Change, Service, Requests, AP Detail Signature, etc.

Education


New Way Senior Secondary School Lucknow, Uttar Pradesh, India
04/2007 - 05/2008
Degree: High School Or Below
Major:Science (Physics, Chemistry and Maths)
Subjects studied were Physics, Chemistry, Maths, English, and Physical Education)
Integral University Lucknow, Uttar Pradesh, India
06/2011 - 07/2015
Degree: Bachelor's Degree
Major:Electrical Engineering
Term End final year project: PRESENTED PROJECT ON " INVERTER DRIVEN INDUCTION MACHINES" & " AVAILABILITY BASED TARIFF MECHANISM AND COST ACCOUNTING THROUGH SCADA"

Resume(verified employer only)

ServiceNow Developer servicenow developer

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