Highlights:

Skills:user support, computer repair, translation, spanish support, Executive support

VIP User Support Specialist 01/2019 - 06/2020
Helphone Servicios Informaticos, Bilbao, Biscay Spain
Provide VIP User Support onsite and remotely in client offices - Siemens Gamesa Renewable Energy
? Provided onsite and remote IT Hardware and Software support dealing with Lenovo and HP laptops and workstations, focused mainly on VIP users (corporate directors,CEO,CFO,COO, VIP guests and their respective PAs) and rest of office users, on demand. ? Manage offices with 200-500 users, dealing with 150-300 tickets per day related to general corporate computer issues, corporate mobile phone issues, printers, VC rooms. ? Working under pressure and against the clock, configure and setup pcs for new users and take backups for data transfer.--
Helpdesk Technician 02/2018 - 12/2018
Viewnext S.A, Bilbao, Biscay Spain
Provide 24x7 support (work in shifts) to national and international clients, fully in English (Ireland and France)
-Monitoring and Resolution of incidents 24x7 with the BMC Impact Explorer tool at a national and international level (Ireland and Italy) -Creation of weekly and monthly reports with Excel 2016 and Powerpoint 2016--
Software Support Specialist 04/2016 - 02/2018
Radical Systems UK Ltd, Guildford, Surrey United Kingdom
Provide remote support to national and international users and creating reports grabbing data from SQL query and databases.
- Resolution of incidents by telephone and on-site to national and international users (UK,China,Germany,France..) - Configuration and maintenance of the program - Integration of interfaces with access control programs - Backup management - Customized report creation through SQL and XML scripts adapted to the user - Remote and customer training for the software in question - Translation of the program into Spanish--
Quality Assurance Technician(Internship) 01/2011 - 12/2011
Panda Security Spain, Bilbao, Biscay Spain
Certificate special version of 2011 Antivirus application and review and fix either grammatical errors and documentate it.
- Certification of special versions of the 2011 and 2012 Consumer Range - Testing of Consumer products in collaboration with the technical team and management of incidents. - Language review of Consumer products.--

Colegio Zabalburu 09/2008 - 06/2010
Bilbao, Biscay, Spain
Degree: Associate's Degree
Major:Computer Application Development
Application Development in Java,Visual Basic,.NET,.ASP,SQL and database management. Also learn how to scripting in Linux in a Entry level way.

GarciaMelgosa_2021 user support,vip support,computer technician,technician,onsite support,data analyst,helpdesk