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| | Career Profile| Degree: | Associate's Degree | | Career Level: | Fully Competent | | Occupation: | IT and Math | | Career Title: | Computer Occupations, All Other, Computer User Support Specialists, Database Administrators | | Target Title: | Foreign languages; Arabic, French and German, Customer Relation, Service and Support, Tour guide, Guest Representative | | Target Locations: | Boston, MA , Sacramento, CA , Atlanta, GA | | Skills: | German; French; Arabic; Advisor; Backoffice; Online marketing; Online support; Tour guide; Translation; Customer service; Guest Representative; Customer Support; Customer Relation; Lecture; Online Technical Support; Training; IT SD Analyst; IT Help Desk; Translation; Content Moderation; | | Honor: | More than two years Arabic/ French/ German speaking social honorary Translator
By Lawyers, Hospitals, marriage and social Offices, criminal and foreigner's Police force | | |
| Mohamed FILAHI is Foreign languages; Arabic, French and German, Customer Relation, Service and Support, Tour guide, Guest Representative(IT and Math) from Casablanca,Wilaya du Grand Casablanca Morocco. Experience
Dell EMC Casablanca, Wilaya du Grand Casablanca Morocco
Industry: New Technologies
03/2017 - 01/2018
German Speaking Senior Specialist Client Technical Support
• Provides first Level Technical Support on Dell supplied products and/or peripherals
• Identifies and resolves issues affecting customer client systems
• Monitors and tracks issues to ensure accurate resolution.
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
After several experiences as German-speaking Customer Service, Care & Support since 2004 in small call centres only in low season, I could further participating in the launch of important German-speaking projects in Casablanca like here.
SITEL Casablanca, Wilaya du Grand Casablanca Morocco
Industry: Offshorring
08/2016 - 01/2017
English/ German speaking IT Service Desk Analyst
- Ensure formal procedures are followed to provide technical support and provide a single point of contact and ownership for problems and service requests from internal and external customers;
- Provide initial assessment of all Incidents, make first attempt at incident resolution and/or refer to 2nd line support, based on agreed service levels;
- Monitor and escalate all Incidents according to agreed service levels, maintaining complete & updated Incident tickets
- Ensure that 3rd party technology providers are managed effectively
- Offer solutions to Users that encounter issues
in Freelance , Morocco
Industry: Consulting & Travel
10/1994 - current
Moroccan-German Services
• French/ German speaking Tour Guide (since 1998 / GVCT 2541)
• North-African/ French/ German speaking Translator and Accompanist (since 1992 / Germany)
• Moroccan-German Product and partner research Consulting (since 2001)
• Event Management (since 1995)
Education
EUROPA-KOLLEG KASSEL Kassel, Hessen, Germany
10/1990 - 07/1992
Degree: Associate's Degree
Major:German
„Diplom des Europa-Kollegs (O)“ College Associate Degree LLCE or LEA in German as highest Diploma in such institute.
Description: http://www.europa-kolleg.de/english/programm/5-niveaustufen.html
Gesamt VOLKSHOCHSCHULE KASSEL Kassel, Hessen, Germany
10/1990 - 06/1992
Degree: Associate's Degree
Major:German
„Zeugnis Zentrale Mittelstufenprüfung (ZMP)“ von GOETHE-INSTITUTE, Associate Degree LLCE or LEA in German as C1 level.
Goethe Description: http://www.goethe.de/lrn/prj/pba/bes/gc1/enindex.htm
AHK (German Chamber of Commerce and Industry) Casablanca, Wilaya du Grand Casablanca, Morocco
02/2001 - 11/2002
Degree: Professional Degree
Major:Professional Vocational Training in Office, Sales and Event Management
All Office and Commercial tasks; Reception, Cashier, Data Maintenance (Act / Excel),
Customer Service, Support, Consulting, Correspondences, Telephone, Sectoral Research (by Software / Internet), Press Contacts, Conferences Organization...etc.
Resume(verified employer only)Foreign Language IT Foreign Language, IT, Social Media
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