Highlights:

Skills:Microsoft office 365, Infrastructure and Networking, Active Directory User Admin, ITIL process

Senior Engineer- Clould & Infra Support 09/2019 - 08/2023
LTIMindtree, Navi Mumbai, Maharashtra India
Industry: IT
•10.6 years of experience in handling Software/Application-level support, bug fixing, and enhancements, implementing client specifications, and providing production support. •Experience in working with Active Directory and managing web-based applications. •Knowledge of ITIL Process,RCA & excel reporting. •Managed Disaster Recovery drill activity for all the applications during support engagement. •Having exposure to a wide range of technologies & able to play a key role in diagnosing software issues and ensuring that quality solutions meet business needs.
•Handling all the user management tasks/issues and network drive mappings using Active Directory. •Implementing bank integrations using the Encryption techniques (SFTP and PGP) •Working in coordination with the network team for issues related to infrastructure/network. •Creating network flow diagrams and other documentation for newly implemented solutions. •Handling L3 issues related to Citrix, Office 365, One Drive, and other applications.--
TECHNOLOGY ANALYST 10/2012 - 7/2019
Infosys Technologies Ltd, Pune, Maharashtra India
Industry: IT
•10.6 years of experience in handling Software/Application-level support, bug fixing, and enhancements, implementing client specifications, and providing production support •Experience in working with Active Directory and managing web-based applications •Implementing the changes via performing deployments in the maintenance window for Production environments. •Managed Disaster Recovery drill activity for all the applications during support engagement
•Worked as Windows Active Directory Administrator. •24/7 support during weekends for critical issues and L2\L3 level Incident management, Change management, and Problem management. •Handled OUs, Groups, and users •Creating the Change Request, performing Deployment, Configuration, Cloning, Monitoring, and managing the servers in all the environments. •Worked with an e-commerce application that deals with live ordering application •Testing the deployments in lower environments, creating WSR reports, and monthly deck reports, and interacting with Business users and stakeholders before deploying code in Production.--

University of Mumbai 06/2009 - 05/2012
Mumbai, Maharashtra, India
Degree: Bachelor's Degree
Major:Information Technology
I graduated from Mumbai University in the year 2012 with an aggregate of 70%.