Highlights:

Skills:customer service, sales, telecommunication, well developed admin capabilities, strong decision maker, complex problem solver, innovative, client focus service orientation

Goal:I see myself advancing to an executive level role leadership the broader function or leading the company efforts

Membership:none

Certification:matriculated computer literacy NQF level 4 short term insurance microsoft sales certificate

Business development manager 01/2020 - current
IT group Co-operative, Pretoria, Gauteng South Africa
Industry: Information Technology
I am highly skilled in Information Technology and holds to his name several IT qualifications that i have certificates for. I have been exposed to Sales for a duration of 8 year, where I grew in leaps and bounds in all aspects that are required to clinch business deals. I have to his credit sound communication, planning, organizing and leadership skills.
Sell IT solutions to potential clients Business development plans and organizations training sales team follow up leads customer service for existing clients creating orders monthly reports marketing the brand--
licensing admin/driver 05/2019 - 10/2019
SMD auction, centurion, Gauteng South Africa
Industry: Automotive
I was collecting vehicle documents from insurance companies, government institutions and clients and go to traffic department to register and deregister vehicles
Scan all copies to SharePoint of all documents as per SOP's. • All original reg. documents & company stamps to be locked in safe at COB. • Admin hunt call line to be answered. • On specified weekly days, verify detail on SMD system with physical document before dispatching to sales points within 24 hours of natis document as marked dealer stocked in while making sure that proper paper trail records updated. • Attend to queries from suppliers, branches and clients received telephonically and electronically within 24 hours of receipt. • Identify own training requirements and communicate to line manager.--
Claims Commander 10/2019 - 09/2020
King price insurance, Pretoria, Gauteng South Africa
Industry: Insurance
It was a call center environment answering call from clients, brokers, and financial institutions regarding claims
Capture and process claims • Underwrite motor and non-motor claims • Manage client’s expectations and validate claims in a timely manner. • Deal client queries in a professional way in alignment with our company values--
claims service consultant 01/2014 - 01/2014
santam insurance, johannesburg, Gauteng South Africa
Industry: insurance
I have all the background you need in claims coverage. Responsible for managing claim after registration until finalization. Single point of contact for Client/Intermediary/repairers until settlement While I am familiar with the broad range of responsibility for a claims adjuster my experiences heavily revolve Around settlement disposition of claim. This sector of the field includes investigation analysis evaluation and determination Of policy coverages
Responsible for managing claim after registration until finalization. • Single point of contact for Client/Intermediary/MBR after registration until settlement Claim validation • Direction of Spend, if required, • Quote Request to MBR and follow up quotation and photos. • Arrange Towing • Car Hire, if required • Appoint Assessor • Manage Salvage Process • Attend to Complaints & Escalations • Rejection Letters • Ex Gratia requests • Adding of additional Section & Items, if required • Rejection Letters • Ex Gratia requests and • Making payments directly to insured and MBR’s. • Payment to Finance house • Scheduling and appointing assessors. • Make sure that all claims are within the required SLA • Liaise with client and broker for assessments to be done--

Phelindaba high school 01/2001 - 12/2005
Pretoria, Gauteng, South Africa
Degree: High School Or Below
Major:matric
English Afrikaans N.sotho Economics Business Economics Accounting

ThabisoM resume
resume