Highlights:

Skills:ERP, Project management, Python, SQL, Network administration, System administration

IT Manager 09/2014 - current
Phoenix Marketing Group, Cairo, Cairo Egypt
Industry: Pharmaceutical
Responsible of implementing & managing all the IT Projects (ERP, CRM, E-Detailing,), Manage the distributed L1 Helpdesk across offices, Managing the budget for IT services, hardware, and software.
Evaluating technology risks to develop a network disaster recovery plan and backup procedures. installing new software and hardware components. Regularly evaluating our IT systems to ensure they meet the necessary demands. Educating coworkers about network security and best practices for computer & internet usage. De?ne and implement hardware supply strategy and optimize inventory management, Overseeing the annual IT budget and ensuring cost-e?ectiveness. Monitoring daily operations, including server hardware, software, and operating systems. Managing IT sta? by training employees, communicating job expectations, and monitoring performance. Responsible of implementing & managing IT Projects. Introduce rollout, maintenance, and disposal procedures for IT equipment. Establish KPIs, SLOs, and SOP for internal IT Services. Monitoring the availability of the IT infrastructure across all o?ces. Collaborate with each department to align business objectives. Coordinating technology installations, upgrades, and maintenance. Selecting and purchasing new and replacement hardware and software, when necessary. Testing, troubleshooting, and modifying information systems so that they operate e?ectively. Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.--

Ain Shams university 10/2007 - 10/2012
, , Egypt
Degree: Bachelor's Degree
Major:Laws
Studied Laws

IT Full application