Highlights:

Skills:Customer Service, Client Service, Project Management, Management, HR Outsourcing

Senior Executive 10/2009 - 09/2012
Dell, Mohali, Punjab India
Industry: Customer Serivce
Customer Service through, Chat, emails and voice
Responsibilities Agent: 1. handled Online Chat, email requests of the customer and resolved them. 2. Handled customer’s Technical computer hardware related problems (Laptop/Desktop), to resolve by troubleshooting them through telephonic technical assistance or by replacement of parts if necessary. 3. Provided sales support and sold the required hardware and software to US based customers. 4. supported US based customers through inbound calls, and provided them valuable customer experience.--
Associate 04/2005 - 10/2005
PlatformOne India Pvt Ltd, Gurgaon, Haryana India
Industry: HR Outsourcing
Processing US Payroll for SCI companies
Responsibilities as an Associate: 1 processing customer payroll as per defined schedule (monthly, semi-monthly, weekly, bi-weekly etc). 2 Calculating customer benefits, worker’s compensation, and calculating payroll hours.--
Associate Project Manager 11/2005 - 01/2008
Aptara Corp, New Delhi, Delhi India
Industry: Printing and Publishing
Client Service , Project Management
Responsibilities Associate Project Manager: 1.Client servicing / communication through emails, telephone and video conference. 2. Discussing / resolving the customer related queries through weekly status conference call. 3. Back office coordinating with different production teams and getting the project components prepared on time in Quark, Indesign and other softwares. 4. Providing Regular feedback and project progress to the client getting and project queries resolved.--
Associate 01/2004 - 04/2005
Hewitt, Gurgaon, Haryana India
Industry: HR Outsourcing
Financial Transaction Processing for Fortune 500 companies
Responsibilities as an Associate: 1. Work involved processing transactions as per the Client requirements on 401 K retirement pension plan. 2. Posting before Tax, After Tax, and Loan Repayments amount/figures after rectifying the client’s employee accounts. 3. Reconciliation and working on edits, also communicating with SME in US for Client specific requirements.--

Jai Narain Vyas University 08/1997 - 11/2000
Jodhpur, Rajasthan, India
Degree: Bachelor's Degree
Major:Business Finance and Economics
Minor:Commerce
Bachelor's of Commerce (Honors) Business Finance and Economics

Yashpal Verma Customer Service, Client Services, Management, Project Management,