Highlights:Results-driven IT professional with 3 years of hands-on experience and a Master’s in Computer Science, delivering impactful solutions across IT support, cybersecurity, and system administration. Proven ability to resolve complex technical issues, strengthen security postures, and streamline IT operations to minimize downtime and boost productivity. Known for developing effective cybersecurity training programs, leading technical support initiatives, and implementing scalable solutions aligned with organizational goals. Ready to contribute immediately by enhancing infrastructure reliability, improving end-user satisfaction, and advancing the company’s digital resilience.

Skills:Information technology, Help Desk Support, Imaging and Deployment, Information Secuirty, Software Development, AI enabled training, Data Scientist

Goal:As an Information Technology and Information Security professional, my goal is to advance in a dynamic environment where I can leverage my technical expertise, analytical thinking, and cybersecurity knowledge to safeguard digital infrastructures and drive operational excellence. I aim to specialize in designing secure network architectures, managing risk-based security programs, and implementing resilient IT systems that protect organizational assets and data integrity. Through continuous learning and professional certifications, I aspire to evolve into a trusted IT security leader who bridges technology and strategy—strengthening cyber defense, enhancing compliance, and enabling secure digital transformation.

Certification:• Google Cyber Security Certificate • Cyber Security Certificate from the University of Texas at Tyler • Technical Support Fundamental Google • Google Bits and Bytes of Networking

Honor:• Presenter, Presentation Skills Workshop – Delivered interactive sessions on communication and audience engagement. • 1st Place, Academic Presentation Contest – Recognized for excellence in delivering technical content. • MSA LSC Scholarship Recipient, 2024 – Awarded for community service and academic performance. • Presenter, Modular Arithmetic – Explained abstract math concepts using accessible examples in campus talks.

Help Desk Support Specialist – Computer Imaging & Deployment 12/2024 - current
The University of Texas at Tyler – Tyler, TX, United States, TX, 75702, Tyler, TX United States
Industry: Education
Help Desk Support Specialist – Computer Imaging & Deployment The University of Texas at Tyler – Tyler, TX Dec 2024 – Present
• Prepared and deployed 100+ new computers for faculty and staff by creating and maintaining standardized system images using Microsoft SCCM, MDT, and Intune. • Performed hardware diagnostics, BIOS/UEFI configuration, and domain join operations to ensure each system met University IT compliance standards. • Installed, configured, and activated essential software suites including Microsoft Office, antivirus/EDR tools, Zoom, and specialized departmental applications. • Conducted secure data migration of user profiles, files, and custom settings from legacy systems to new hardware with 100% data integrity. • Delivered in-person setup and onboarding of desktops and laptops, including peripheral connection (printers, monitors, docking stations) and verification of network and MFA setup. • Maintained accurate IT inventory records in ServiceNow for all deployed assets, including serial numbers, asset tags, and deployment locations. • Provided Tier 1 troubleshooting during deployment phase and coordinated with higher-level support teams for escalation of complex issues. • Documented technical issues, resolutions, and deployment processes to support continuous improvement of imaging workflows. • Assisted with secure decommissioning and return of outdated equipment, in accordance with University IT asset policies. • Supported general IT operations including desk-side support and minor hardware repairs as needed.--
Graduate Assistant – IT & Cybersecurity 06/2022 - 09/2024
The University of Texas at Tyler – Tyler, TX, United States, TX, 75702, Tyler, TX United States
Industry: Education
Graduate Assistant – IT & Cybersecurity The University of Texas at Tyler – Tyler, TX Aug 2022 – Sep 2024
• Resolved 5,000+ technical support tickets using ServiceNow, improving service resolution time and end-user satisfaction. • Provided hardware/software support for over 150 devices across student labs and faculty offices, including OS troubleshooting, software installs, and user access issues. • Mentored and trained 20+ new IT hires on helpdesk procedures and IT security best practices. • Led cybersecurity awareness training for staff and students, including video-based modules and performance monitoring. • Installed and configured licensed software such as BlueZone, Adobe Acrobat Pro, and Solstice across campus labs and systems. • Supported system imaging, Active Directory updates, and user permission adjustments under the supervision of senior IT administrators.--

The University of Texas at Tyler — Tyler, TX 06/2021 - 09/2023
United States, TX, 75702, Tyler, TX, United States
Degree: Master's Degree
Major:• Master of Science in Computer Science
Minor:Information Technology/Secuirty
Results-driven IT and Information Security professional with 3+ years of experience in system administration, network support, and cybersecurity operations. Skilled in SCCM, Intune, Active Directory, and endpoint protection, with a strong focus on risk mitigation, compliance, and infrastructure reliability. Adept at solving complex issues, optimizing workflows, and safeguarding organizational data and systems.

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