Highlights:

Skills:Field Operations, Maintenance and Repair, Equipment Installation, Mechanical Engineering, Hardware Diagnostics

Field Servics Technician 11/2021 - 01/2026
Koko Networks Limited, Mombasa, Kenya
? Diagnosed and repaired equipment malfunctions to maintain optimal performance. ? Streamlined service processes to improve repair turnaround times and operational efficiency. ? Managed inventory of spare parts and tools, optimizing resource availability. ? Conducted pre-installation assessments and routine maintenance to reduce downtime. ? Implemented safety protocols, enhancing workplace safety and customer satisfaction. ? Installed new equipment and trained clients on operation and maintenance procedures.
? Diagnosed and resolved equipment malfunctions to ensure optimal operational performance. ? Streamlined service processes, improving efficiency in repair turnaround times. ? Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities. ? Optimized route planning for service calls to maximize number of daily visits without compromising service quality. ? Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents. ? Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits. ? Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time. ? Conducted routine maintenance on machinery, enhancing reliability and reducing downtime. ? Collaborated with engineering teams to implement system upgrades and improvements. ? Managed inventory of spare parts and tools, ensuring optimal resource availability for operations. ? Implemented safety protocols during field operations, promoting a secure work environment for all staff. ? Installed new equipment and explained operation and routine maintenance protocols to customers. ? Operated hand tools and power equipment according to company safety procedures. ? Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.--
Assistant to the Site Engineer 07/2020 - 03/2021
Riang International Group Limited, Nairobi, Kenya
? Assisted in project planning, bill of quantities preparation, and cost estimation. ? Coordinated with subcontractors and managed on-site resources for smooth project execution. ? Conducted site inspections to ensure compliance with safety and quality standards. ? Prepared daily progress reports, enhancing communication with stakeholders. ? Supported installation of hardware systems, troubleshooting, and client support.
? Prepared bill of quantities and engineering costs for various projects. ? Led site inspections to ensure compliance with safety regulations and quality standards. ? Coordinated with subcontractors to streamline project execution and resolve onsite issues. ? Managed project timelines, ensuring adherence to deadlines and budget constraints. ? Improved workflow efficiency by optimizing resource allocation and scheduling processes. ? Recorded daily events and activities in site diary to evaluate process and improve productivity. ? Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols. ? Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime. ? Streamlined communication between project stakeholders with detailed progress reports and timely updates. ? Installed hardware systems according to specifications and safety protocols. ? Enhanced customer satisfaction by providing knowledgeable and courteous technical support during installations. ? Maintained a high level of safety during installations by adhering to industry best practices and company guidelines. ? Maintained inventory of tools and materials, ensuring availability for projects. ? Developed strong rapport with clients, leading to repeat business and positive referrals. ? Reduced downtime for clients by promptly troubleshooting and resolving hardware-related issues. ? Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.--

Jomo Kenyatta University of Agriculture and Technology 09/2014 - 11/2019
Juja, , Kenya
Degree: Bachelor's Degree
Major:Mechatronic Engineering
Attained Second Class Honours.

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