Highlights:

Skills:

Goal:My professional objective is to pursue continuous development and the enhancement of my skills, aiming for a trajectory of consistent growth and the impactful application of knowledge. I seek a position within an environment that values: Accelerated Learning: I have a strong desire to acquire new technical and methodological skills (such as Agile methodologies or new languages/tools). Tangible Results: I aim to apply my knowledge to deliver solutions that generate real, measurable value for the company, contributing directly to business efficiency and growth. Innovation and Adaptation: I am ready to embrace new challenges and rapidly adapt to technological changes in the market. Strategic Collaboration: I wish to join a team where I can share insights and work collaboratively to achieve common goals. In summary, my focus is to grow as a professional while helping the company achieve its strategic objectives.

Certification:ISO 9001: Quality Management Systems Certification ISO / IEC 27001: Information Security Management System Oracle Cloud Infrastructure Foundations Scrum Fundamentals Certified (SFC) ISO/IEC 20000 IT SERVICE MANAGEMENT ASSOCIATE

Technical support for banks 05/2022 - 6/2025
Technologies and services of Banco do Brasil, Brasilia , Federal Distric Brazil
Industry: Customer service
Summary of Activities Performed at BBTS (Banco do Brasil Technology and Services) The roles performed at BBTS (Banco do Brasil Technology and Services) cover an essential spectrum of technical support and customer service, focusing on security management and resolving operational issues.
Key responsibilities and included activities are: Card Blocking and Unblocking: Managing the security status of customer cards. This involves the immediate blocking of cards in cases of loss, theft, fraud, or misuse, and unblocking upon security confirmation or the cardholder's request. App Password Modification: Providing essential support for customers to recover or change their mobile application access credentials. This activity ensures account security and continuous access to digital services. General Customer Support: Offering comprehensive assistance for inquiries, technical issues, and guidance regarding banking and technology products and services, ensuring a positive and effective customer experience. Consumer Service (SAC): Handling complaints, suggestions, and requests for information, acting as the central communication point to resolve issues not solved through primary service channels. Anti-Fraud Service: Playing a crucial role in financial security. This includes receiving and analyzing alerts for suspicious transactions, contacting the customer for confirmation, and taking immediate action (such as blocking services or reversing funds) to mitigate financial losses caused by fraudulent activities.--

Uniter - International University Center 04.2023 - current
Brasilia , Federal Distric , Brazil
Degree: Professional Degree
Major:Systems analysis and development
The Analysis and Systems Development (ADS) degree trains professionals to plan, design, develop, implement, and manage information systems. The core curriculum includes: Programming: Mastering languages (e.g., Python, Java), OOP, data structures, and algorithms for robust software solutions (full-stack). Analysis and Design: Utilizing models (UML) and Agile methodologies (Scrum, Kanban) to bridge business needs with technology solutions. Infrastructure: Focus on Database Management (SQL/NoSQL), Computer Networks, Information Security, and Cloud Computing concepts.

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