Highlights:Successfully managed multiple bank branches, leading teams of 20+ employees, improving customer satisfaction, increasing branch revenue, and implementing digital banking initiatives. Recognized for expertise in financial operations, risk management, internal controls, and staff development

Skills:Financial Management Digital Banking / Fintech R, Financial Management Digital Banking / Fintech R, Financial Management Digital Banking / Fintech R

Goal:To leverage over 15 years of progressive leadership experience in banking and finance to contribute to a U.S.-based organization, driving operational excellence, digital banking transformation, and financial performance, while growing as a strategic leader. Open to relocation and employers offering work visa sponsorship (H-1B / EB-3).

Membership:NA

Certification:Ethical Leadership – SIMA Training and Management Consultancy Institute, 2021 Fundamentals of Internal Controls in Banking – ZION Corporate Management & Consultant, 2015 Conflict Resolution – Bank of Abyssinia, 2024 Business Analysis & Process Management – Coursera, 2024 Accounting Fundamentals – Corporate Finance Institute (CFI), 2024 Fundamentals of Capital Market Development (Ethiopian Market Focus) – Florida University, 2024 Basics of Fintech – Bank of Abyssinia, 2024 Introduction to Artificial Intelligence – Bank of Abyssinia, 2024 Digital Banking Fundamentals – Great Learning, 2024

Honor:Recognized for excellence in branch performance and customer service – Bank of Abyssinia, 2023 Best Branch Operations Manager Award – Debub Global Bank, 2020 Outstanding Leadership in Customer Relationship Management – Nib International Bank, 2019

Branch Manager 06/2020 - current
Bank of Abyssinia, Addis Ababa, Addis Ababa Ethiopia
Industry: Banking
Accomplished banking professional with 15+ years of experience managing branch operations, leading teams, and driving financial performance. Skilled in customer relationship management, risk assessment, digital banking, and strategic planning. Proven track record in increasing revenue, enhancing operational efficiency, and ensuring compliance with banking regulations. Open to U.S. work opportunities with visa sponsorship (H-1B / EB-3).
Direct all operational aspects of the branch, including sales, customer service, HR, administration, and financial management. Develop and execute branch business plans, forecasts, and financial objectives aligned with organizational goals. Lead, train, and mentor branch staff to enhance performance, employee engagement, and customer satisfaction. Promote banking products and digital services while maintaining regulatory compliance and internal control standards. Monitor branch performance metrics and implement strategies for continuous improvement. Handle escalated customer queries, manage relationships, and ensure a positive branch reputation. Coordinate with head office and other branches to support corporate objectives and growth initiatives.--

Rift Valley University 09/2012 - 08/2015
Addis Ababa, Addis Ababa, Ethiopia
Degree: Bachelor's Degree
Major:Accounting
Finance & Accounting Focus: Detail-oriented Accounting professional with a BA in Accounting & Finance and over 15 years of experience in banking operations, financial reporting, and internal controls. Skilled in budgeting, auditing, financial analysis, and regulatory compliance, with a proven track record of improving operational efficiency and ensuring accurate financial management.

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