Highlights:Successfully managed a wide range of customer inquiries and transactions at the bank, ensuring high levels of customer satisfaction and loyalty. Was one of the only ones who came into work during Covid. Demonstrated strong problem-solving skills by efficiently resolving client issues and providing tailored financial solutions. Consistently maintained accuracy and compliance with banking policies while delivering friendly and professional service, fostering positive relationships with customers and contributing to the bank's reputation for reliability and excellence in customer care.

Skills:Fast learner, Work well under pressure, customer service, punctual, Database research, Call logging

Goal:Beyond personal career goals, I am passionate about creating a positive impact on society and the environment through my work. I aspire to work for a company with a strong commitment to sustainability. My career goal is to leverage my strong interpersonal and communication skills to deliver exceptional customer service in a dynamic and diverse environment in the United States. I aim to contribute to the company's success by enhancing customer satisfaction, building long-term relationships, and continuously improving my ability to address client needs effectively. This opportunity will also allow me to grow professionally within the field of customer service and develop valuable cross-cultural competencies.

Membership:N/A

Certification:Certified Teller Specialist (CTS)

Honor:N/A

Customer care representative 05/2019 - 11/2024
Scotiabank, Ottawa, Ontario Canada
Industry: Banking
Here were some of my obligations and experiences of what I’ve acquired
Serves customers by completing account transactions. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail Answers questions in person or on telephone and refers customers to other bank services as necessary. Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports. Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. Completes special requests by closing accounts, taking orders for checks, closing Accounts exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller. Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof. Maintains customer confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed.--
Customer care 03/2017 - 05/2019
Cash4you, Ottawa, Ontario Canada
Industry: Finance
Payday loan company and some of the obligations and work skills I had to acquire
Making regular Payday loan transactions, make new customers registrations by collecting proof of income copying documentations and verifying place of employment and resident as well as making a new file in store for the new customer, Establish with the new customer payment priorities according to the loan terms and agreement as well as the interest rate Making collection calls for past due accounts, getting a hold of (RI'S) past due customers to make promises and arrangements to pay their past due accounts they have with us, being responsible for being an opener by coming in on time getting all the reports printed and put them together in order, getting the lists of calls done and auditing the paper work from the night before making sure everything is accurate, being responsible for closes by printing all the reports, counting the money that is in the safe to make sure that everything balances by the end of the night, also making notes in our nightly reports, when everything is done making sure safe is locked and closed and setting the alarm before leaving the store.--

Gigele Lalonde 08/2012 - 05/2014
Orleans, Ontario , United States
Degree: High School Or Below
Major:Communication
High school I graduated from and received diploma

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