Highlights:

Skills:Digital Marketing, Data Analysis, Incident Response, IBM QRadar, ServiceNow, AWS, C++ (Intermediate), Python (Basic), SQL (Basic), Microsoft 365, StarRez, Kopis, SIEM, Triage

Information Security Analyst - Intern 05/2024 - 08/2024
Acxiom, Conway, AR United States
Industry: Data
- Monitored, analyzed, and responded to security threats using IBM QRadar SIEM. - Ensured secure AWS operations by managing incident response across cloud environments following SOPs for containment and remediation. - Collaborated with senior analysts to escalate complex cases and reduce false positives to ensure a robust system.
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Resident Director – Housing Services 01/2024 - current
Arkansas Tech University, Russellville, AR United States
Industry: Residence Life
- Lead and support a team of student staff (Housing Ambassadors) who handle front desk operations, housing tours, student-wide housing projects such as outreach, room assignments and maintenance - Oversee administrative tasks, including housing software management (StarRez, Roompact) - Serve in a weekly on-call rotation, responding to resident needs and emergencies.
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Digital Marketing Intern 10/2023 - 12/2023
Century 21, Clarksville, AR United States
Industry: Real Estate
- Improved the branch’s online presence by updating location and contact details across Google, Yahoo, Facebook, Yelp and also created a professional LinkedIn page to boost customer access. - Achieved reliable report management utilizing Excel and Moxi Engage tools.
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Housing Ambassador 01/2021 - 05/2023
Arkansas Tech University, Russellville, AR United States
Industry: Residence Life
- Executed front desk operations by handling student inquiries via email and phone, room assignment projects, maintenance issues and conducting housing tours. - Ensured accuracy of student data by performing administrative work utilizing Microsoft 365, StarRez, Roompact and Mongoose Cadence platforms.
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Arkansas Tech University 08/2019 - 05/2023
Russellville, AR, United States
Degree: Bachelor's Degree
Major:Cyber security
Graduated with Honors – Cum Laude Earned a Certificate of Proficiency in Computer Programming

Jovan Mukisa Resume