Accra, Greater Accra, Ghana
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Customer Service Officer, Sales Representative
Occupation: Business and Finance
Degree: Bachelor's Degree
Career Level: Qualified
Languages: English
Highlights:1.Led a project to educate over 200 beneficiaries and caregivers in Child abuse which reduced 70% of abuse cases in the project. 2. Developed and applied specialized skills in communication, creativity and compliant handling thereby reducing customer complaints by 98%. 3. Received a formal acknowledgement for excellent letter writing work for the Accra North Cluster.
Skills:Marketing, computer, communication, Creativity and cultural sensitivity
Goal:I am seeking a challenging role in the business and educational field.where I can build and expand my knowledge in Communication, project management and International Business. I am aiming to leverage my strong leadership and creative skills to drive brand visibility.
Honor:Bachelor of Science degree in Marketing
Marketing Manager 01/2024 - current
Christ Ministry International, Accra, Ghana
Industry: Educational
1. Developing and implementing strategies to promote school and attract students from diverse backgrounds by 35%.
2. Generating leads for achieving admission targets by 30%.
3.Collaborating with various stakeholders to enhance the school's brand image and reputation.
4. Managing digital and traditional channels that increases student applications by 30%.
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Social worker 09/2015 - 11/2022
The Lord's Pentecostal Child and Youth Development Center (Compassion International Ghana), Accra, Ghana
Industry: NGO
1. Led a project to educate over 200 beneficiaries and Caregivers on child abuse which reduced 70% of abuse cases in the project.
2. Negotiated with vendors to improve resources allocation for beneficiaries school fees, uniforms and textbooks.
3. Influenced, organized and coordinated events
4. Assisted Caregivers, beneficiaries and volunteers with inquiries through telephone calls and emails with 98% resolution.
5. Coached and mentored over 200 beneficiaries on how to read and write.
6. Handled petty cash
7. Took beneficiaries update images.
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Deposit Mobilization Officer 11/2012 - 11/2013
Opportunity International Savings and Loans Company Limited, Accra, Ghana
Industry: Savings and Loans Company
1. Reached out to over 70 customers to collect their monies for payment into their personal bank account and to see if they had a need of a loan.
2. Ensured all transactions were properly recorded in the bank networked computer system for proper record keeping.
3. Made sure Customers understood company , services, loan options, terms and conditions that came with them.
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Volunteer 08/2006 - 08/2010
The Lord's Academy, Accra, Ghana
Industry: Education
1. Visited children at their homes which increased 60% attendance in school.
2. Successfully managed a Caseload of 30 children per term by providing academic support and guidance which increased 50% performance of their studies.
3. Assisted children in writing of letters to their sponsors.
4. Coordinated and facilitated workshops and seminars addressing topics such as time management career development and study skills which resulted in a 50% in increase in school attendance.
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Accra Technical University 09/2007 - 09/2010
Accra, , Ghana
Degree: Associate's Degree
Major:Marketing
Graduated with GPA of 3.0 in my Higher National Diploma studies.
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